Open to opportunities

Sahil Kumar

@sahilkumar7

Message

Operations and O2C leader driving SAP/Oracle-based process improvements and team performance.

India

Message

What I'm looking for

I seek leadership roles in O2C or order management where I can drive ERP-based process improvements, lead teams, and collaborate with stakeholders for measurable operational outcomes.

I am a results-driven Operations and Order-to-Cash professional with 13 years of experience across O2C, Order Management, Billing, Collections, Cash Application, and Master Data Management. I have led large teams (30–40+), managed international process transitions and stabilizations, and delivered measurable improvements using SAP and Oracle ERP systems.

My background includes roles from Process Developer to Senior Manager, where I implemented Lean/continuous improvement initiatives, ensured SLA/KPI adherence, and partnered with stakeholders to drive operational excellence and audit-ready governance. I focus on people leadership, stakeholder management, and ERP-driven efficiency to achieve consistent business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

EPIC Investment Partners

Mar 2025 - Present (10 months)

Lead a team of 34 associates supporting sales order processing, publishing weekly/monthly order reports, resolving order queries and discrepancies, and driving process improvements to ensure timely resolution and adherence to SLAs.

Order To Cash Order Management Sales Orders Reporting Stakeholder Management Process Improvement SAP ERP Team Leadership

Senior Manager

Genpact

Jul 2024 - Mar 2025 (8 months)

Led a 35-member O2C team managing end-to-end Order to Cash (order processing, billing, collections, cash application), drove Lean Six Sigma initiatives to reduce cycle time and improve accuracy, and ensured SLA/KPI adherence.

Order To Cash Billing Collections Cash Application Six Sigma SLA Management Stakeholder Management SAP Process Improvement

Team Manager

Capgemini

Nov 2022 - Jun 2024 (1 year 7 months)

Managed a 40-member team supporting European clients across O2C operations, led international process transitions and stabilization, oversaw governance, performance reporting, and continuous improvement initiatives to enhance service delivery.

Order To Cash International Process Transition Service Delivery Governance performance reporting Client Onboarding Continuous Improvement SAP Team Leadership

Team Leader – Operations

Accenture

Dec 2019 - Nov 2022 (2 years 11 months)

Led Vendor and Finance Master Data Management teams to ensure data accuracy, governance, compliance and audit readiness, and served as liaison between business, IT, and operations for process and data initiatives.

Master Data Management Vendor Data Data Governance & Compliance Stakeholder Management SAP Team Leadership

Subject Matter Expert

Keysight Technologies

Mar 2017 - Mar 2019 (2 years)

Managed order processing and fulfillment operations, resolved complex order issues with sales/logistics/finance, and supported process improvements and knowledge transition activities.

Order Processing order fulfillment Cross Functional Collaboration Process Improvement SAP ERP

Subject Matter Expert – Order Management

Accenture

Mar 2015 - Mar 2017 (2 years)

Handled end-to-end order management, led MDM process transitions, documentation and team training, and supported SAP-based order management workflows to improve accuracy and throughput.

Order Management Master Data Management Documentation Training SAP Order Entry Continuous Improvement

Process Developer – Order Management

Genpact

Jun 2012 - Mar 2015 (2 years 9 months)

Executed high-accuracy order processing, served as SAP order entry SME and point of contact for issue resolution, and supported reporting and continuous improvement initiatives to boost productivity.