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Siva Krishna

@sivakrishna2

O2C Deputy Manager at IBM, improving process standardization and identifying automation opportunities across receivables operations.

India

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At IBM, I supervise O2C analysts and executives, allocate work, track performance, and provide coaching. I also identify automation opportunities and drive process standardization and SOP compliance.

At Accenture, I led and coached a revenue specialist team, achieving 95%+ collection target adherence and 98% cash application accuracy. I developed SOPs and SLAs that reduced month-end closure time by 20%.

At Cognizant Technology Solutions, I developed a collection strategy for a $25 million APAC AR portfolio, reducing DSO by 22%. I also identified O2C automation opportunities that reduced manual effort by 20%.

Earlier, at Maersk global services, I resolved client queries related to invoice disputes and order issues, with 95% resolved. At FL Smidth and Accenture, I worked on cash application, reporting, customer master data, and AR processes.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager O2C

Current

IBM

Mar 2026 - Present (8 months)

Supervise analysts or executives within O2C, allocate work, track performance, and provide coaching. Drive process standardization, SOP compliance, and ensure adherence to internal controls and audits.

O2C Team Leadership Process Standardization SOP Compliance Internal Controls Audit SOX Escalation Management Customer Relationship Management

Team Lead O2C

Accenture

Jul 2021 - Mar 2026 (4 years 8 months)

Led and coached a high-performing team of revenue specialists, achieving 95%+ collection target adherence and 98% accuracy in cash application. Developed SOPs and SLAs, reducing month-end closure time by 20% and resolving 95% of client escalations within SLA.

Team Leadership Collections Cash Application SOP Development SLA Management MIS Reporting Client Escalation Process Improvement Performance Reviews

Corporate Finance Executive (AR)

Cognizant Technology Solutions

Aug 2019 - Jul 2021 (1 year 11 months)

Managed receivables for business verticals constituting 35% of global receivables for APAC region. Pioneered a collection strategy for a $25 million AR portfolio, decreasing DSO by 22% and maximizing cash flow.

Accounts Receivable Collections Strategy Days Sales Outstanding (DSO) Reduction Cash Flow Management SOP Implementations Cross Functional Collaboration Automation Client Presentations

AR Specialist

Maersk Global Services

Jan 2015 - May 2019 (4 years 4 months)

Ensured accuracy in cash application with 100% adherence to SLA timelines via rigorous audit protocols. Resolved 95% of client queries related to invoice disputes and order issues, enhancing customer satisfaction scores by 20%.

Cash Application SLA Adherence Audit Billing Disputes Client Communication Process Improvement Inventory Control

Finance Executive (AR)

FL Smidth

Oct 2013 - Dec 2014 (1 year 2 months)

Streamlined cash application and reporting processes, delivering accurate weekly reports and customer statements, resulting in a 15% improvement in cash flow consistency. Ensured 100% customer master data maintenance, reducing billing issues and disputes by 15%.

Cash Application Reporting Customer Statement Cash Flow Management Customer Master Data Dispute Resolution SLA Adherence

Process Associate

Accenture

May 2011 - Sep 2013 (2 years 4 months)

Delivered 100% accurate reports on collection performance and overdue trends, enabling data-driven decisions by senior leadership. Ensured timely cash posting as per agreed SLA, resulting in smooth AR month close.

Reporting Collections Cash Posting SLA Adherence A R Monitoring Data Analysis