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shubham gupta

@shubhamgupta15

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O2C Analyst at Accenture handling billing and cash operations, who reduced an aging backlog from 300+ items to 45.

India

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At Accenture, I handle O2C billing and cash operations with a team of six. I maintain 99.8% accuracy and 100% TAT adherence while prioritizing urgent requests and keeping the backlog at zero.

I helped resolve about 95% of queries within SLA through proactive follow-ups, reducing aging reports from 300+ backlog items to 45 current items. I also automated DMS/PowerApps reporting using Excel, saving 30–45 minutes daily.

At Artech Infosystems PVT Ltd., I handled cash applications and payment reconciliation with a team of 12. I coordinated on unallocated payments and aged invoices, prepared aging reports, and supported training and cross-training for new joiners.

Earlier, at Infosys BPM, I worked on O2C deductions and adjustments, and at Genpact Pvt Ltd. I handled invoice booking and audit, process training, and workflow allocation. My experience also includes accounts receivable and revenue management at Elite Offshore Resources.

Experience

Work history, roles, and key accomplishments

Current

Order To Cash Operation Analyst

Current

Accenture

Feb 2024 - Present (2 years 8 months)

Handling a team of 6 FTEs in O2C (Billing & Cash Handling), managing volume, audits, email allocation, and urgent request prioritization. Achieved ~95% query resolution within SLA, reduced aging reports from 300+ backlog to 45 current volume, and delivered weekly governance reporting with ~99.5% data accuracy.

Team Leader

Artech Infosystems Pvt Ltd

Nov 2021 - Feb 2024 (2 years 3 months)

Handling a team of 12 FTEs in O2C (Cash Apps), including cash application, reconciliation of payments, and managing unallocated payments. Coordinated with credit, collection, and billing departments, and prepared aging reports for follow-up with collections.

Cash Application Reconciliations ACH Ageing Reports Collections Team Management Training Audit Variance Tracking Mentorship

Asst. Team Leader

Infosys BPM

Apr 2021 - Nov 2021 (7 months)

Led a team of 12 FTEs in O2C (Deductions and Adjustments), distributing daily volume and processing critical client requests. Prepared market reconciliation reports, led virtual process transition as trainer, and created SOPs with onshore sign-off.

Deductions Management Adjusting Team Management Reconciliations Training SOPs Process Transition Query Resolution

Process Developer

Genpact Pvt Ltd

Sep 2017 - Apr 2021 (3 years 7 months)

Core job involved booking and auditing invoices, serving as SME and Process Trainer in O2C (Billing, Funding, Splicing, and Incomplete invoices). Led the incomplete project and volume splicing, allocated workflow, and managed team hurdles and knowledge transfer.

Billing Audit SME Process Training Workflow Allocation Team Management Knowledge transfer Defect Tracking Corrective Actions

Senior Account Receivable

Elite Offshore Resources

Jul 2015 - Jun 2017 (1 year 11 months)

Followed up with insurance companies on denied and rejected claims, accountable for revenue management for hospitals and providers. Provided chat support to clients via Zoho Support and managed resolution processes for customers.

Accounts Receivable Insurance Claims Revenue Management Reporting Zoho Support Live Chat Client Handling Training