Naveen Pandey
@naveenpandey2
I lead end-to-end order-to-cash operations, improving billing accuracy, collections, and process automation.
IndiaWhat I'm looking for
I'm leading end-to-end order-to-cash governance at Orange Business Services, covering sales, order management, billing, cash application, collections, disputes, compliance, and automation.
Across TechnipFMC, PeopleScout, NTT DATA, Wipro, and Genpact, I've managed billing, cash application, AR reconciliation, collections, intercompany activities, period-end close, and dispute resolution for multiple clients and contracts. I focus on reducing DSO, improving invoice accuracy, clearing unapplied cash, and delivering against KPIs and SLAs.
I've led AR data migration from a legacy ERP to Oracle using Lean Six Sigma DMAIC, RCA, 5 Whys, and Pareto analysis. I also directed process optimization that reduced 540 FTE hours annually and automated Ariba invoice uploads using Excel and Selenium, saving approximately 800 hours annually.
I bring people management, stakeholder management, IFRS and US-GAAP knowledge, and a continuous-improvement mindset to finance operations. I'm trained in Lean, Six Sigma, Agile methodology, data privacy, integrity, and PMP 35-hour PDUC.
Experience
Work history, roles, and key accomplishments
Manage end-to-end order to cash operations including AR, billing, collections, cash application, credit control, and dispute resolution. Drive process automation and monitor KPIs such as DSO and invoice accuracy.
Handled multiple clients and contracts, managed intercompany reconciliations, resolved billing disputes, and performed payment applications. Prepared monthly dashboards and SLA trackers for management.
Financial Analyst (SME)
People Scout
Aug 2017 - Oct 2020 (3 years 2 months)
Served as subject matter expert in O2C domain, handling cash application, collections, billing, and dispute management. Supported a team of five and resolved customer queries.
Extracted resource-wise time summaries from SAP, generated invoices, and maintained invoicing logs. Reviewed weekly and monthly aging reports.
Followed up with customers for collections on overdue invoices via email and calls. Resolved client queries within SLA and published daily AR reports.
Processed credit card, check, and wire payments, and applied cash to client accounts. Maintained daily dashboards and cash reports.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Commerce, Commerce
Pursuing a Master of Commerce degree from Indira Gandhi National Open University.
University of Calcutta
Bachelor of Commerce, Commerce
Graduated with a Bachelor of Commerce degree from the University of Calcutta in 2011.
West Bengal Board of Secondary Education
Higher Secondary Certificate, General Studies
Completed Standard XII from the West Bengal Board in 2008.
West Bengal Board of Secondary Education
Secondary School Certificate, General Studies
Completed Standard X from the West Bengal Board in 2006.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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