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Priscilla Quaidoo

@priscillaquaidoo

Customer Support Specialist and Virtual Assistant delivering fast, accurate chat support and exceptional customer experience.

Ghana

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What I'm looking for

I’m looking for remote customer support or chat support roles where I can deliver fast, accurate responses, resolve complaints professionally, and support customer experience and operations. I’m available immediately across all time zones.

I’m a results-driven Customer Support and Virtual Assistant professional with 5+ years of experience supporting customers, coordinating schedules, and keeping operations running smoothly in fast-paced environments. I focus on clear communication, fast resolution, and continuous improvements to customer experience.

In my roles, I’ve handled high-volume inquiries across multiple channels (including WhatsApp Business, TikTok, phone, and email), maintained 95%+ task accuracy, and improved customer response time by 40%. I’m confident resolving complaints professionally while supporting repeat bookings through personalized, solution-focused support.

I also bring strong administrative and operational capabilities, from calendar management and scheduling to data entry, file management, and CRM support. I’ve coordinated bookings with 98% accuracy and reduced scheduling conflicts by 35%, while keeping financial and administrative records with 99% accuracy.

What motivates me is making customer interactions feel effortless—efficient responses, organized follow-through, and dependable support for teams and clients. I’m now seeking remote customer support, chat support, customer experience, or virtual assistant opportunities where I can help drive satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

De Wrap Boss

Jan 2024 - Present (2 years 4 months)

Managed 50+ monthly client bookings and inquiries across WhatsApp Business, TikTok, and phone, improving response time by 40%. Scheduled meetings with 98% accuracy, resolved complaints to boost repeat business, and maintained financial records with 99% accuracy.

Customer Support Chat Support TikTok Business Tools Calendar Management CRM Support Scheduling Complaint Resolution Financial Record Keeping Canva

Current

Founder, Lend a Hand

Current

Lend a Hand

Jan 2023 - Present (3 years 4 months)

Coordinated community support initiatives and fundraising activities for individuals needing financial assistance, managing communications and coordination to support timely help.

Community Fundraising Volunteer coordination Program Coordination Outreach Scheduling Reporting Team Collaboration

Finance and Administrative Officer

Sylike Company Limited

Jan 2022 - Jan 2025 (3 years)

Supported administrative operations for 20+ employees (payroll, contracts, leave, and benefits) with 99% record accuracy and compliance with tax and SSNIT requirements. Prepared reports improving operational decision-making by 30% and processed supplier payments reducing payment delays by 25%.

Payroll Administration Contract Management Benefits Administration Tax Compliance SSNIT Coordination Invoice Processing Report Preparation Data Entry

Accountant

PW Mining

Jan 2020 - Jan 2022 (2 years)

Managed petty cash transactions with 100% compliance and reviewed/processed supplier invoices and payment requests to ensure timely approvals and reduce discrepancies. Prepared monthly financial reports and analyzed operational expenses to support business decisions.

Petty Cash Management Accounts Payable Invoice Processing Expense Analysis Compliance

Cashier & Customer Service Personnel

Omama Co-Operative Credit Union

Jan 2019 - Jan 2020 (1 year)

Assisted 50+ customers daily with account setup, financial transactions, and inquiries while delivering professional customer service. Maintained accurate transaction records, ensured compliance with financial procedures, and prepared daily and monthly financial reports.

Customer Service Cash Handling Transaction recording Complaint Resolution Financial Reporting Compliance Confidentiality Customer Relationship Management

2nd Vice President

Methodist Youth Fellowship

Jan 2017 - Jan 2020 (3 years)

Led organizational activities for the fellowship, coordinating events and supporting its revival and growth from 2017 to 2020.

Youth Leadership Event Coordination Team Collaboration Stakeholder Management Scheduling Community Engagement

National Service Personnel

Chirano Gold Mines Limited

Jan 2016 - Jan 2017 (1 year)

Coordinated employee travel bookings, including flights and hotel accommodations, ensuring smooth logistics and scheduling. Supported procurement and administrative coordination while maintaining organized documentation and communication records.

Travel Coordination Logistics Support Procurement Support Administrative Coordination Scheduling Documentation Management File Management Scheduling Accuracy