Open to opportunities

Harrison Lily

@harrisonlily

Message

Customer service and admin professional skilled at empathy, problem-solving, and organized coordination.

Ghana

Message

What I'm looking for

I’m looking for a remote Customer Service Representative role where I can use empathy, multitasking, and clear communication to resolve inquiries, support team goals, and deliver smooth, organized customer experiences.

I’m a friendly, solutions-driven professional with a foundation in Accounting and hands-on experience across customer support, business development, events, and administration. I’m strong at clear communication, building relationships, and keeping things organized under pressure.

In roles ranging from Secretary to Event Promoter, I managed confidential documents and departmental communications, handled telephone and in-person inquiries, and coordinated logistics for smooth operations. I’ve also supported donation drives, resolved customer complaints during events, and—most recently—managed strategic partnerships, onboarding support, and relationship management activities to help expand remittance and payout initiatives.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

Nsano

Dec 2025 - Present (7 months)

Managed strategic partnerships with IMTOs, fintechs, and payment providers across African markets. Supported onboarding processes, relationship management, and remittance and payout expansion initiatives through business development coordination.

Strategic Partnerships Business Development Relationship Management Onboarding & Support Remittance And Payout Expansion Support

Current

Event Promoter and Organizer

Current

Echo House

Jan 2022 - Present (4 years 6 months)

Collaborated with creative and production teams to deliver events aligned with brand goals. Handled customer inquiries and complaints during events and supported promotion, coordination, and audience engagement.

Event Promotion Event Coordination Complaint Resolution Audience Engagement Cross functional Coordination

Secretary and Coordinator

Sparkle Agency

Jan 2023 - Dec 2025 (2 years 11 months)

Supported donation drives by assisting with planning, organization, and distribution of supplies to underserved communities. Coordinated volunteers and managed event logistics to ensure smooth execution.

Donation Drive Support Event Coordination Volunteer coordination Logistics Management Interpersonal Communication Administrative Coordination

Secretary to Director of General Service

Ghana Civil Aviation

Sep 2023 - Dec 2023 (3 months)

Managed confidential documents, reports, and departmental communications with accuracy and discretion. Handled telephone and in-person inquiries and provided administrative and scheduling support to keep daily operations running smoothly.

Administrative Support Scheduling