DD
Open to opportunities

Deborah Dosunmu

@deborahdosunmu

Results-driven Customer Support and Virtual Assistance professional.

Ghana

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a results-driven Customer Support and Virtual Assistance professional with over 6 years of experience in delivering exceptional service within global remote environments. My journey has been marked by a proven track record of supervising teams, resolving complex customer issues, and supporting operations at scale for major platforms like Binance.com. I am passionate about delivering value, supporting customers, and maintaining high-performance standards across distributed teams.

In my current role as Assistant Supervisor at Binance.com, I lead and train remote teams to consistently meet performance goals while monitoring compliance with company and operational standards. My previous experiences as a Shift Team Lead and Customer Service Expert have equipped me with the skills to handle escalated customer concerns and ensure customer satisfaction through clear communication. I thrive in dynamic environments and am committed to fostering a collaborative atmosphere that drives success.

Experience

Work history, roles, and key accomplishments

BI
Current

Assistant Supervisor

Binance.com

Jan 2024 - Present (1 year 4 months)

Led and trained remote teams to consistently meet performance goals. Monitored compliance with company and operational standards. Coordinated cross-functional team workflows and documentation.

BI

Shift Team Lead (Customer Service)

Binance.com

Jul 2021 - Present (3 years 10 months)

Supervised shift teams, ensuring compliance and performance delivery. Trained new hires and coached existing team members. Handled escalated customer and employee-related concerns.

BI

Customer Service Expert / Language Translator

Binance.com

Dec 2020 - Present (4 years 5 months)

Provided live chat/email support, resolving user issues promptly. Documented solutions and coached new teammates. Ensured customer satisfaction through clear communication and ownership.

Education

Degrees, certifications, and relevant coursework

Bowen University logoBU

Bowen University

BSc Accounting, Accounting

2011 - 2015

Grade: 2nd Class Upper

Completed a Bachelor of Science degree in Accounting, graduating with a 2nd Class Upper.

Tech stack

Software and tools used professionally

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Deborah Dosunmu - Assistant Supervisor - Binance.com | Himalayas