Deborah Dosunmu
@deborahdosunmu
Results-driven Customer Support and Virtual Assistance professional.
What I'm looking for
I am a results-driven Customer Support and Virtual Assistance professional with over 6 years of experience in delivering exceptional service within global remote environments. My journey has been marked by a proven track record of supervising teams, resolving complex customer issues, and supporting operations at scale for major platforms like Binance.com. I am passionate about delivering value, supporting customers, and maintaining high-performance standards across distributed teams.
In my current role as Assistant Supervisor at Binance.com, I lead and train remote teams to consistently meet performance goals while monitoring compliance with company and operational standards. My previous experiences as a Shift Team Lead and Customer Service Expert have equipped me with the skills to handle escalated customer concerns and ensure customer satisfaction through clear communication. I thrive in dynamic environments and am committed to fostering a collaborative atmosphere that drives success.
Experience
Work history, roles, and key accomplishments
Assistant Supervisor
Binance.com
Jan 2024 - Present (1 year 4 months)
Led and trained remote teams to consistently meet performance goals. Monitored compliance with company and operational standards. Coordinated cross-functional team workflows and documentation.
Shift Team Lead (Customer Service)
Binance.com
Jul 2021 - Present (3 years 10 months)
Supervised shift teams, ensuring compliance and performance delivery. Trained new hires and coached existing team members. Handled escalated customer and employee-related concerns.
Customer Service Expert / Language Translator
Binance.com
Dec 2020 - Present (4 years 5 months)
Provided live chat/email support, resolving user issues promptly. Documented solutions and coached new teammates. Ensured customer satisfaction through clear communication and ownership.
Customer Service Rep / Telemarketer
Union Bank of Nigeria
May 2018 - Present (7 years)
Delivered outbound customer support and closed service requests. Updated customer databases and resolved grievances professionally.
Education
Degrees, certifications, and relevant coursework
Bowen University
BSc Accounting, Accounting
2011 - 2015
Grade: 2nd Class Upper
Completed a Bachelor of Science degree in Accounting, graduating with a 2nd Class Upper.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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