priscilla ojugbeli

I've supported customers at Plus Tenders, Call Experts, and Ojeys Enterprises through high-volume chat, email, phone, and account conversations. At Plus Tenders, I manage 40+ live chat and phone conversations weekly while keeping product answers clear, friendly, and timely.

I've handled billing, claims, orders, returns, exchanges, refunds, and subscription changes from first contact through resolution. My disciplined CRM follow-up helped increase conversion by 20% at Plus Tenders, while proactive complaint handling reduced escalations by 20% at Ojeys Enterprises.

I work daily with Zendesk, Salesforce, HubSpot, Microsoft Dynamics, and ticket-tracking workflows, maintaining 99%+ accuracy across CRM and case records. I’m comfortable managing simultaneous chat, email, and video channels without compromising quality or speed.

I'm set up for reliable remote support with fiber internet, a dedicated home office, and an i5-level laptop. I’m ready to own a ticket queue, work independently, and provide flexible coverage, including occasional weekends.