Looking for a job

Fikayomi Victoria Olukayode

@fikayomi_

Message

I resolve customer issues across chat, email, and phone support channels

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across chat, email, and phone, work with remote teams, and contribute to service quality and operational improvements.

I've supported customers in fast-paced e-commerce environments through live chat, email, and phone, resolving order, billing, refund, account, and product-support issues.

As a freelance Customer Support Representative and Customer Success Associate, I managed high-volume inquiries, maintained CRM documentation, handled escalations, and collaborated remotely using Zendesk, Slack, Zoom, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Freelance

Mar 2023 - Nov 2024 (1 year 8 months)

Managed 30+ customer inquiries daily through live chat, email, and phone support channels. Assisted with order tracking, billing, refunds, and product support while maintaining accurate records and collaborating with remote teams.

Live Chat Email Support Phone Support Zendesk CRM Order Tracking Refund Processing Escalation Management Remote Team Documentation

Customer Success Associate

Remote

Jun 2022 - Feb 2023 (8 months)

Provided customer support through inbound calls, live chat, and email. Assisted with account access, billing, and technical troubleshooting while maintaining SLA targets and documenting interactions in CRM systems.