Open to opportunities

Chinaza Uyanna

@chinazauyanna

Customer Service Representative focused on omnichannel support, de-escalation, and retention—delivering fast, accurate resolutions.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead omnichannel customer support, resolve issues quickly, and improve response times and retention. I want a team that values empathy, clear documentation, and continuous process improvement.

I’m a Dedicated Customer Service Representative with three years of hands-on experience resolving customer inquiries across live chat, email, and phone. I consistently deliver measurable outcomes—like achieving a 95% customer satisfaction rating, resolving 90% of issues on first contact, and de-escalating complex complaints with empathy and strong product knowledge.

I’ve supported U.S. business operations and managed high-volume workflows, including processing and tracking 80+ customer orders weekly with 98% accuracy. I also drive service improvement by reducing response times, building helpful resources to cut inbound queries, and partnering cross-functionally to lower delivery-related complaints while increasing customer retention through personalized recommendations and structured follow-up.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Experts

Mar 2025 - Feb 2026 (11 months)

Resolved customer inquiries and complaints across phone, email, and live chat, achieving a 95% customer satisfaction rating. Managed 80+ orders weekly with 98% accuracy, reduced average response time by 30%, and resolved 90% of issues on first contact while improving delivery-experience outcomes.

Phone Support Email Support Live Chat Customer Satisfaction De escalation Customer Retention

Customer Service & Chat Support

Dreamport / ASAP Tickets

Aug 2024 - Nov 2024 (3 months)

Provided 24/7 customer support across live chat, email, and social media, reducing response times by 80% and improving customer satisfaction. De-escalated 200+ complaints, helped reduce inbound queries by 15% via a new FAQ/helpdesk resource, and increased retention by 40% through personalized recommendations and support.

Live Chat Email Support Social Media Support De escalation Customer Retention Service Recovery Performance Improvement

Customer Service Representative

MilleNext Group

Dec 2023 - Jun 2024 (6 months)

Handled 150+ daily inbound and outbound customer interactions, delivering prompt, professional support and maintaining a positive customer experience. Managed accurate CRM records, resolved service issues to improve satisfaction, and partnered with sales and marketing on consistent messaging and customer journey improvements.

Customer Support CRM Systems Cross Functional Collaboration Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Anatomy

Earned a Bachelor of Science in Anatomy from Chukwuemeka Odumegwu Ojukwu University, supporting a detail-oriented and analytical approach to documentation and problem-solving.