Open to opportunities

Chinaza Uyanna

@chinazauyanna

Customer Service and support Representative delivering exceptional phone, email, and chat support with a proven record of high customer satisfaction.

Nigeria

Message

What I'm looking for

Seeking a remote Customer Support and Customer Service role that allows for growth opportunities where I can deliver exceptional support via phone, email, and live chat. Interested in Customer Support, Chat Support, Email Support, Order Management, and Client Support roles

I'm a dedicated Customer Support Representative with 3 years of remote experience delivering exceptional support across phone, live chat, and email for U.S.-based businesses. I thrive in fast-paced environments where I can resolve customer concerns, build trust, and create positive customer experiences.

Throughout my career, I've achieved a 95% customer satisfaction (CSAT) rating by implementing new support strategies, resolved 90% of customer issues on first contact, processed and tracked 80+ customer interactions weekly with 98% accuracy, and reduced response times by 30% through proactive follow-up and efficient issue resolution. I've also de-escalated over 200 customer complaints, contributed to a 20% reduction in service complaints through cross-functional collaboration, and helped improve customer retention by delivering personalized, solution-focused support.

I'm passionate about creating seamless customer experiences, maintaining accurate CRM documentation, and continuously improving processes that drive customer satisfaction and business success

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Experts

Mar 2025 - Feb 2026 (11 months)

Resolved 80+ customer inquiries weekly in a high-volume support environment by prioritizing tickets, conducting proactive follow-ups, and meeting SLA targets, reducing response times by 30% while maintaining a 95% customer satisfaction rating.

Phone Support Email Support Live Chat Customer Satisfaction De escalation Customer Retention

Customer Service & Chat Support

Dreamport / ASAP Tickets

Aug 2024 - Nov 2024 (3 months)

Provided 24/7 customer support across live chat, email, and social media, reducing response times by 80% and improving customer satisfaction. De-escalated 200+ complaints, helped reduce inbound queries by 15% through implementation of a new FAQ/helpdesk resource, and increased retention by 40% through personalized recommendations and support.

Live Chat Email Support Social Media Support De escalation Customer Retention Service Recovery Performance Improvement

Customer Service Representative

MilleNext Group

Dec 2023 - Jun 2024 (6 months)

Handled 150+ daily inbound and outbound customer interactions, delivering prompt, professional support and maintaining a positive customer experience. Managed accurate CRM records, resolved service issues to improve satisfaction, and partnered with sales and marketing on consistent messaging and customer journey improvements.

Customer Support CRM Systems Cross Functional Collaboration Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Anatomy

Earned a Bachelor of Science in Anatomy from Chukwuemeka Odumegwu Ojukwu University, supporting a detail-oriented and analytical approach to documentation and problem-solving.