Priscila User

Produced UX copy and maintained knowledge base docs across multiple fintech brand portfolios. Conducted pre-launch QA of products and websites ensuring brand consistency and compliance. Built FAQ libraries and canned response templates improving Customer Support efficiency. Collaborated with Marketing, CX, and Product teams across simultaneous live brands.

- Review and QA new products/services delivered by other teams.
- Handle multiple brands and monitor the live performance, flagging an immediate solution if needed.
- Work with the Marketing Team as a bridge between departments to test new websites before going live.
- Make sure the updates requested by the brand owners are reflected in all brand-related material.
- Write and assist with the crea

Managed complex B2C client relationships for beauty industry PR agency. Supervised influencer/press seeding campaigns; produced analytical reports for strategy.

- Assist the teams with complex customer questions through oriented problem solving using skills like time management and arranging meetings between agency and clients by video or presently, ensuring internal and external customer satisfaction.
- Event planning and budget control.
- Plan and oversee social media presence related to beauty.
- Engage in document checking to ensure documents submitte

Co-led 'Vozes Solares' DEI campaign — achieved 30%+ increase in female hiring within one year. Coordinated Refpet line inauguration attended by international Coca-Cola leaders & government. Managed B2B relationships, promotional campaigns, and monthly sales forecasting via SAP/UXT. Coordinated annual Coca-Cola Christmas Caravan — large-scale regional activation.

- Maintain a sustainable strong B2B relationship by providing the best possible representation of the brand.
- Responsible for the implementation of promotional international campaigns.
- Coordinate marketing events, and sponsoring events.
- Monitor and analyze sales performance to measure effectiveness and work with the Sales Team to develop forecasts in line with budgets to reach monthly target

- Handle customer communication on behalf of the school.
- Draw up contracts and agreements with several suppliers of marketing materials.
- Provide necessary documentation to verify our clients and the suppliers' reliability.
- Edit or create marketing materials such as monthly brochures and promotional items.
- Create content for social media and email marketing.
- Photograph internal events

Managed brand social media: content creation, scheduling, and performance monitoring. Handled day-to-day client SLAs and produced event photography for digital content.

- Manage social media accounts and create and schedule content.  
- Increase social media following and monitor all work performed by the company, or related to it.
- Photograph events where the client was invited or present.
- Responsible for management of the day-to-day business with customers according to existing contracts and SLAs.

- Develop and implement a comprehensive internal communication strategy to facilitate the smooth flow of information within the Planning Secretariat.
- Ensuring that internal communications align with organizational goals and contribute to the effective functioning of the corporate communication system.
- Provide guidance and direction on communication practices to internal teams, fostering a shar

- Assist in the production and creation of content for the radio program "Cidade Viva", for Matilde's blog and some of their clients.
- Establish a relationship with journalists and the community in general and be in charge of the operationalization of services and production budgets.
- Responsible for the management of the day-to-day business with customers according to existing contracts and S

- Maintain a good relationship with the client and prospect new associates. Also responsible for the copywriting and creation of graphic pieces for the association's website and Facebook page.
- Customer service to understand problems, deliveries, receipts and ensure demand progress
- Seek partnerships with restaurants, schools, colleges and other institutions to guarantee discount benefits to as

Copywriting and graphic pieces for the association's website and Facebook page. Negotiated institutional partnerships; managed data entry and contract documentation.

- Mantain internal and external communication for problem resolution.
- Maintain a good relationship with the customer and prospect new business.
- Make calls and e-mail candidates informing them of the feedback on their applications.
- Organize the recruiter's appointments and ensure that the interviews were on time avoiding conflicting schedules and optimizing the time management of different r

Issued May 2023

Issued Jul 2022

Issued Aug 2022 · Expires Aug 2027

Brazil