Open to opportunities

Daniel Helles

@danielhelles

Message

Dynamic Communications Specialist skilled in customer success and content strategy.

Sweden

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and creativity while contributing to a collaborative team environment focused on customer success and innovative content strategies.

I am a dynamic and results-driven Communications Specialist with a strong background in sales, business development, customer success, and content strategy. My expertise lies in relationship-building, problem-solving, and strategic communication, allowing me to quickly analyze situations and deliver effective solutions. I thrive in managing projects, leading teams, and engaging diverse audiences through storytelling and content creation.

In my current role as a Freelance Communicator and Content Creator at Twist and Shout, I have developed and executed communication strategies for various campaigns, creating impactful marketing content and fostering strong client relationships through tailored storytelling. Previously, as a Customer Success Manager and Business Developer at Booiq, I strengthened customer relationships in a B2B SaaS environment and led marketing efforts to enhance customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Freelance Communicator & Content Creator

Current

Twist and Shout

Jul 2023 - Present (1 year 11 months)

Developed and executed communication strategies for various campaigns, creating marketing content and managing client relationships through tailored storytelling.

Communication Strategy Content Creation Client Relationship Management Storytelling Marketing Campaigns

Association Developer & Youth Coordinator

IK Sätra

Jan 2023 - Jul 2023 (6 months)

Led the club’s development and implemented quality standards while managing partnerships with local authorities to enhance community engagement and security.

Project Management Partnership Management Community Engagement Leadership Development Quality

Customer Success Manager & Business Developer

Booiq

Jan 2021 - Jan 2023 (2 years)

Strengthened customer relationships in a B2B SaaS environment by developing onboarding processes and customer education programs while leading marketing efforts.

Customer Success B2B SaaS Onboarding Customer Education Marketing Strategy

Assistant Communicator

Folkteatern Gävleborg

Jan 2020 - Jan 2021 (1 year)

Supported PR and marketing efforts to increase audience engagement and developed partnerships that expanded the theater’s reach.

Public Relations Marketing Support Partnership Development Communication

Education

Degrees, certifications, and relevant coursework

University of Gävle

Bachelor's Degree, Media and Communication Science

2017 - 2020

Bachelor’s Degree in Media and Communication Science with selected courses in Strategic Communication in Environment & Health, Copywriting, Journalistic Writing, and Project Management.