Prisca Mark
@priscamark
Experienced customer service and reception professional delivering calm, accurate support in fast-paced teams.
QatarWhat I'm looking for
I’m an experienced Receptionist / Customer Service Representative with many years of experience in the middle east. I excel in fast-paced, changing work environments, and I’m self motivated, hard working, and flexible with scheduling.
In my recent role as a Receptionist / Customer Service Representative at EAGLE ENVIRONMENTAL PEST CONTROL (Dubai, UAE) from 2023 to 2025, I handled bookings via phone and in person, ensured customers feel comfortable and return, and investigated complex or long-standing issues. I also issued refunds or compensation, produced written customer information using computer software, and kept accurate records of discussions and correspondence.
Before that, at ASHAYA (Dubai, UAE) from 2021 to 2023, I maintained a positive, empathetic, and professional attitude, responded promptly across channels, and acknowledged and resolved customer complaints. I’m a quick study for new products, services, and policies, and I aim to conform and exceed the standards set by management while delivering excellent service through clear communication and strong documentation.
Experience
Work history, roles, and key accomplishments
Receptionist / Customer Service Rep
Eagle Environmental Pest Control
Jan 2023 - Jan 2025 (2 years)
Handled customer bookings via phone and in-person, ensuring a welcoming experience and repeat patronage. Resolved complaints, processed refunds/compensation, maintained accurate customer records, and produced reports to support service improvements.
Receptionist / Customer Service Rep
Ashaya
Jan 2021 - Jan 2023 (2 years)
Provided professional, empathetic customer support by responding promptly across multiple channels and resolving customer complaints. Managed orders/forms/requests, maintained interaction records, coordinated with colleagues, and contributed feedback to improve customer service efficiency.
Education
Degrees, certifications, and relevant coursework
ALISON
Professional Certification, Customer Services
Completed a professional certification in customer services through ALISON.
St Michael Comprehensive College
Secondary School Certification, Secondary Education
Earned a secondary school certification from St Michael Comprehensive College.
Availability
Location
QatarAuthorized to work in
Job categories
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