Prisca Mark
@priscamark
Experienced customer service and reception professional delivering calm, accurate support in fast-paced teams.
QatarWhat I'm looking for
I’m an experienced Receptionist / Customer Service Representative with many years of experience in the middle east. I excel in fast-paced, changing work environments, and I’m self motivated, hard working, and flexible with scheduling.
In my recent role as a Receptionist / Customer Service Representative at EAGLE ENVIRONMENTAL PEST CONTROL (Dubai, UAE) from 2023 to 2025, I handled bookings via phone and in person, ensured customers feel comfortable and return, and investigated complex or long-standing issues. I also issued refunds or compensation, produced written customer information using computer software, and kept accurate records of discussions and correspondence.
Before that, at ASHAYA (Dubai, UAE) from 2021 to 2023, I maintained a positive, empathetic, and professional attitude, responded promptly across channels, and acknowledged and resolved customer complaints. I’m a quick study for new products, services, and policies, and I aim to conform and exceed the standards set by management while delivering excellent service through clear communication and strong documentation.
Experience
Work history, roles, and key accomplishments
Receptionist / Customer Service Rep
Eagle Environmental Pest Control
Jan 2023 - Jan 2025 (2 years)
Handled customer bookings via phone and in-person, ensuring a welcoming experience and repeat patronage. Resolved complaints, processed refunds/compensation, maintained accurate customer records, and produced reports to support service improvements.
Receptionist / Customer Service Rep
Ashaya
Jan 2021 - Jan 2023 (2 years)
Provided professional, empathetic customer support by responding promptly across multiple channels and resolving customer complaints. Managed orders/forms/requests, maintained interaction records, coordinated with colleagues, and contributed feedback to improve customer service efficiency.
Education
Degrees, certifications, and relevant coursework
ALISON
Professional Certification, Customer Services
Completed a professional certification in customer services through ALISON.
St Michael Comprehensive College
Secondary School Certification, Secondary Education
Earned a secondary school certification from St Michael Comprehensive College.
Availability
Location
QatarAuthorized to work in
Job categories
Interested in hiring Prisca ?
You can contact Prisca and 90k+ other talented remote workers on Himalayas.
Message PriscaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
