Maysa Hussin
@maysahussin
Customer Service Specialist who de-escalates issues, manages inquiries, and uses databases to keep clients satisfied.
What I'm looking for
I’m a customer-centric professional focused on resolving inquiries and complaints quickly, using clear communication and strong problem-solving to protect client satisfaction. I handle call center-style support, manage de-escalation, and deliver first-line guidance while keeping interactions well-documented.
Across administrative and education support, I’ve supervised admissions, managed data entry and records, and handled training and language lessons for non-native speakers. I bring database systems, CRM, and operational organization to ensure accurate logs, smooth scheduling, and reliable follow-through for every request.
Experience
Work history, roles, and key accomplishments
Customer Service & Arabic Tutor
Freelance
Jan 2025 - Present (1 year 5 months)
Provided customer service support as a call-center specialist, handling inquiries and de-escalating conflicts using CRM and conflict-resolution practices. Delivered tailored Arabic lessons to non-native speakers, managing schedules, progress tracking, and learner questions.
Education
Degrees, certifications, and relevant coursework
Sudan International University
Bachelor, Computational Mathematics
2021 - 2022
Completed coursework toward a bachelor’s degree in Computational Mathematics at Sudan International University.
Alneelain University
Bachelor, Modeling
2012 - 2017
Earned a bachelor’s degree in Modeling from Alneelain University.
Availability
Location
Authorized to work in
Job categories
Skills
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