Rahma Haddad
@rahmahaddad
I deliver premium multilingual customer care across travel, retail, call center, and insurance environments.
QatarWhat I'm looking for
At Qatar Airways, I deliver high-end service to international passengers, managing complaints, delays, special requests, and stressful situations with empathy and professionalism.
I've supported customers across chat, email, and live calls at Vistaprint, while also creating requested graphic customizations. My background also includes premium retail service at Pimkie, product promotion at Shell, and medical-equipment customer support for Canadian customers at Vtech.
I communicate fluently in English, French, and Arabic, helping customers feel understood, comfortable, and confident.
I'm known for staying reliable under pressure, following safety and service standards, and contributing to welcoming, customer-oriented experiences in multicultural teams.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Qatar Airways
Jan 2022 - Present (4 years 7 months)
Delivered high-end customer service to passengers from diverse cultural backgrounds, ensuring a premium travel experience. Managed complex customer situations with empathy and professionalism, turning negative experiences into positive outcomes.
Education
Degrees, certifications, and relevant coursework
College LaSalle
Diploma, Accounting and Business Management
2016 - 2019
Pursued a Diploma in Accounting and Business Management, gaining foundational knowledge in business and accounting principles.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
Skills
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