Esther Janelisa Nyambura

Detail-oriented receptionist with over three years of experience managing front desk operations and delivering exceptional customer service. Skilled in handling high call volumes, scheduling appointments, and performing administrative tasks to enhance operational efficiency.

Delivered personalized assistance to customers, addressing inquiries and resolving concerns. Managed sales transactions efficiently, achieving revenue targets while maintaining detailed client records to support effective customer relationship management.

Handled incoming and outgoing calls using a multi-line phone system. Scheduled client appointments and maintained updated records for efficient service delivery, contributing to sales strategy development by analyzing customer data.

Welcomed visitors and directed them to the appropriate departments. Managed schedules, coordinated appointments, and maintained accurate records while responding to inquiries in-person and via phone.

Pursuing a Bachelor's in Medical Laboratory with a focus on laboratory processes and techniques. Graduation is pending.

Completed a Certificate in Computer Studies, gaining foundational knowledge in computer applications and systems.

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency in various subjects and readiness for higher education.

Completed the Kenya Certificate of Primary Education, laying the foundation for future academic pursuits.