Open to opportunities

Siham Elhallabi

@sihamelhallabi

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Customer service professional with expertise in telecommunications and travel.

Qatar

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth in a dynamic environment.

I am a dedicated customer service professional with extensive experience in telecommunications, travel, and technical support. My career has been marked by a commitment to resolving issues efficiently and ensuring high levels of customer satisfaction. I excel in managing reservations, answering inquiries, and providing timely assistance to clients.

Throughout my career, I have held various roles, including Receptionist at Manycone, where I greet visitors and manage communications, and as a Reservation Agent at Intelcia, where I assist customers with travel bookings. My technical background as a Technical Assistant has equipped me with strong troubleshooting skills, allowing me to effectively address customer concerns and enhance their experience.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Manycone

Jan 2024 - Present (1 year 6 months)

Greeted and welcomed visitors, directing them to the appropriate departments or staff. Answered and managed incoming phone calls, emails, and inquiries.

Scheduling Administrative Support

Reservation Agent

Intelcia

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted customers with booking and modifying travel reservations. Provided information on availability, pricing, and travel options.

Customer Service Data Entry Customer Satisfaction

Customer Service Agent

Qatar Airways

Jan 2022 - Dec 2022 (11 months)

Assisted passengers with booking, check-in, and boarding processes. Handled customer inquiries and provided accurate information on flights and services.

Passenger Assistance Customer Service Customer Satisfaction

Technical Assistant

Resolution Call

Jan 2019 - Dec 2021 (2 years 11 months)

Provided remote technical support to customers via phone, email, or chat. Diagnosed and troubleshoot hardware and software issues.

Technical Support Troubleshooting Technical Troubleshooting

Telemarketing

Sitel Call Centre

Jan 2016 - Dec 2019 (3 years 11 months)

Made outbound calls to potential customers to promote products or services. Persuaded prospects to schedule meetings or make purchases.

Telemarketing Outbound Sales Script Adherence Customer Engagement CRM Software

Customer Service Agent

Webhelp Rabat

Jan 2014 - Dec 2016 (2 years 11 months)

Handled customer inquiries via phone, email, or chat. Provided accurate information about products and services.

Customer Service Inquiry Resolution Product CRM Systems Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Mohammed VI University

Bachelor's Degree, French Law

Completed a comprehensive program in French Law, gaining a strong foundation in legal principles and practices. Developed analytical and critical thinking skills essential for legal interpretation and problem-solving.

Unknown

Baccalauréat, Human Resources

Achieved a Baccalauréat with a specialization in Human Resources. Acquired foundational knowledge in HR principles and practices, preparing for further studies or entry-level roles in the field.