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@sihamelhallabi
Customer service professional with expertise in telecommunications and travel.
I am a dedicated customer service professional with extensive experience in telecommunications, travel, and technical support. My career has been marked by a commitment to resolving issues efficiently and ensuring high levels of customer satisfaction. I excel in managing reservations, answering inquiries, and providing timely assistance to clients.
Throughout my career, I have held various roles, including Receptionist at Manycone, where I greet visitors and manage communications, and as a Reservation Agent at Intelcia, where I assist customers with travel bookings. My technical background as a Technical Assistant has equipped me with strong troubleshooting skills, allowing me to effectively address customer concerns and enhance their experience.
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Work history, roles, and key accomplishments
Manycone
Jan 2024 - Present (1 year 10 months)
Greeted and welcomed visitors, directing them to the appropriate departments or staff. Answered and managed incoming phone calls, emails, and inquiries.
Intelcia
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted customers with booking and modifying travel reservations. Provided information on availability, pricing, and travel options.
Qatar Airways
Jan 2022 - Dec 2022 (11 months)
Assisted passengers with booking, check-in, and boarding processes. Handled customer inquiries and provided accurate information on flights and services.
Resolution Call
Jan 2019 - Dec 2021 (2 years 11 months)
Provided remote technical support to customers via phone, email, or chat. Diagnosed and troubleshoot hardware and software issues.
Sitel Call Centre
Jan 2016 - Dec 2019 (3 years 11 months)
Made outbound calls to potential customers to promote products or services. Persuaded prospects to schedule meetings or make purchases.
Webhelp Rabat
Jan 2014 - Dec 2016 (2 years 11 months)
Handled customer inquiries via phone, email, or chat. Provided accurate information about products and services.
Degrees, certifications, and relevant coursework
Bachelor's Degree, French Law
Completed a comprehensive program in French Law, gaining a strong foundation in legal principles and practices. Developed analytical and critical thinking skills essential for legal interpretation and problem-solving.
Baccalauréat, Human Resources
Achieved a Baccalauréat with a specialization in Human Resources. Acquired foundational knowledge in HR principles and practices, preparing for further studies or entry-level roles in the field.
Software and tools used professionally
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