Rishan Manan
@rishanmanan
I am a customer service professional with cybersecurity and admin experience.
QatarWhat I'm looking for
I am a recent HND graduate in Cybersecurity & Network Engineering with three years of hands-on customer service and administrative experience. I have reserved doctor appointments, resolved customer inquiries, managed call records, and supported front-desk and office operations while maintaining professionalism.
I bring strong communication, problem-solving, and teamwork skills, plus experience maintaining social media and databases, monitoring supplies, and following up on complaints to ensure resolution. I am committed to delivering positive customer experiences and applying my technical background to support operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Dialog (Mobile & Doc990)
Aug 2023 - Jun 2025 (1 year 10 months)
Reserved doctor appointments and resolved patient inquiries, providing accurate information and timely follow-up to improve customer satisfaction.
Office Assistant
Hanan's Sock
Aug 2021 - May 2022 (9 months)
Managed client calls and complaints, maintained filing systems and supply levels, and performed receptionist duties to ensure smooth office operations.
Digital Marketing Team Member
MiniTV
Maintained and ran social media platforms, uploaded and regulated content and databases to support audience engagement and team objectives.
Education
Degrees, certifications, and relevant coursework
International College of Business & Technology
Higher National Diploma, Cybersecurity & Network Engineering
2021 - 2023
Completed a Higher National Diploma in Cybersecurity & Network Engineering from 2021 to 2023, covering core cybersecurity and network engineering topics.
Lyceum International School Gampaha
GCE Advanced Level, General Education
2020 - 2021
Completed GCE Advanced Level with all passes between November 2020 and June 2021 at Lyceum International School Gampaha.
Lyceum International School Gampaha
GCE Ordinary Level, General Education
2017 - 2020
Completed GCE Ordinary Level with all passes while attending Lyceum International School Gampaha from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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