Princewill Osondu

I am a results-driven Customer Support Specialist with hands-on experience in CRM management, complaint resolution, and compliance-based communication. I focus on improving customer satisfaction, documenting service interactions, and supporting retention strategies across diverse client bases.

My background includes roles in telemarketing for UK-based campaigns, service quality and compliance oversight at a fintech, and customer-focused operations in oil & gas where I managed daily operations, sales, safety compliance, and outreach. I have applied structured objection-handling techniques, maintained accurate CRM records, and escalated qualified leads to drive conversion outcomes.

I hold a B.Sc in Biochemistry and completed NYSC, and I’ve pursued certifications in Customer Service Management, Project Management, Admin, Excel data analysis, and Entrepreneurship. I bring strong cross-cultural communication, quality assurance, and data-protection awareness, and I aim to contribute these skills to teams focused on service excellence and measurable customer retention.