JO

Looking for a job

Janet Olawole

@janetolawole

Virtual Assistant and customer support specialist at Freelance, managing support requests and client pipelines across HubSpot and Zendesk.

What I'm looking for

I'm seeking a remote role where precision, reliability, and initiative make a real difference.

At Freelance, I manage inboxes and calendars for three simultaneous clients while handling weekly customer support requests across email, phone, and chat. I maintain a sub-two-hour first-response time against agreed SLA targets and track leads and action items through HubSpot and Zendesk.

At EDACT, I coordinated executive calendars and virtual meetings across time zones, and prepared reports and documentation for decision-making. Earlier, at Paymable, I supported customers across multiple channels and documented service improvements to help reduce repeat complaints.

Experience

Work history, roles, and key accomplishments

FR

Current

Virtual Assistant / Remote Customer Support

Current

Freelance

Mar 2025 - Present (1 year 8 months)

Manage email inboxes and calendar scheduling for multiple clients, handle inbound support requests, and track client pipelines using CRM tools.

HubSpot Zendesk Email Management Calendar Management Customer Support SLA Management Data Entry Spreadsheets Reporting Workflow Automation

ED

Administrative Assistant

EDACT

Mar 2024 - Dec 2024 (9 months)

Coordinated executive calendars, maintained tracking systems for action items, and produced business reports and documentation.

Calendar Management Scheduling Communication Skills Reporting Documentation Confidentiality Stakeholder Management

PA

Customer Service Agent

Paymable

Sep 2019 - Jul 2022 (2 years 10 months)

Logged customer interactions in CRM software, resolved complex complaints, and delivered multi-channel support in a fintech environment.

CRM Customer Support Conflict Resolution Multichannel Support Data Accuracy Scheduling File Management

PS

Receptionist / Customer Service Officer

Premier Pierre Hotels Luxury Suite

Mar 2019 - Aug 2019 (5 months)

Delivered front-line guest services and managed high-volume call routing and internal communications.

Customer Service Communication Skills Call Handling Cultural Sensitivity

Education

Degrees, certifications, and relevant coursework

UD

Udemy

Virtual Executive Assistant, Virtual Assistance

Completed the Virtual Executive Assistant certification in May 2025.

LL

LinkedIn Learning

Customer Service Foundation, Customer Service

Completed the Customer Service Foundation certification in January 2024.

AU

Adekunle Ajasin University

Bachelor of Science, Biochemistry

Bachelor of Science in Biochemistry, developing strong analytical thinking, data accuracy habits, and process discipline.

Tech stack

Software and tools used professionally

Salesforce

Google Docs

Google Drive

Dropbox

Slack

Microsoft Teams

Zendesk

HubSpot

Google Workspace

Microsoft Office 365

Trello

Asana

Notion

ClickUp

Google Sheets

Zoom

Google Meet

Zapier

FreshDesk

Calendly

Loom

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

60k+ USD

Social media

Job categories

Virtual Assistant Customer Support Specialist Administrative Assistant Customer Service

Skills

Virtual Assistant Remote Customer Support Inbox Management Calendar Management CRM Management SLA Management Customer Service Conflict Resolution De escalation Data Entry Spreadsheet Management Data Tracking Reporting Workflow Automation Project Management

Interested in hiring Janet?

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