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princess chrisPC
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princess chris

@princesschris

Customer Service Representative specializing in travel, reservations, and high-volume support.

Nigeria
Message

What I'm looking for

I’m looking for a customer-facing role where I can support high volumes via phone/email/CRM, resolve complex issues, and drive satisfaction in fast-paced travel or aviation settings—while growing my sales and service impact.

I’m a customer-focused representative with over seven years of experience delivering exceptional service across travel, aviation, and front-office environments. I handle high volumes of customer enquiries, resolve complex issues, maintain accurate customer records, and build strong client relationships through phone, email, and CRM platforms.

In my current role as a Travel Sales Agent at ASAP Tickets (2025 – Present), I respond to 65+ customer enquiries daily while delivering prompt, professional, and empathetic support. I resolve concerns with timely solutions, maintain accurate CRM records, guide customers through service options, and support long-term relationships through proactive communication and follow-up—while also meeting individual sales and customer satisfaction goals in a remote, high-volume environment.

Previously, I served as Cabin Crew at Dana Air (2021 – 2024), where I delivered exceptional passenger service in a fast-paced aviation environment by responding to enquiries, resolving issues with professionalism and empathy, and maintaining calm, effective communication during high-pressure situations. Before that, as a Front Desk Attendant at Soniaz Beauty (2019 – 2020), I managed daily front desk operations including guest check-in, appointment scheduling, booking coordination, administrative documentation, and prompt issue resolution to improve client satisfaction.

Experience

Work history, roles, and key accomplishments

AT
Current

Travel Sales Agent

ASAP Tickets

Jan 2025 - Present (1 year 7 months)

Respond to 65+ customer enquiries daily, providing prompt, professional, and empathetic support while resolving concerns with timely solutions. Maintain accurate customer records in CRM systems, guide customers through service options, and build long-term relationships through proactive communication and follow-up.

DA

Cabin Crew

Dana Air

Jan 2021 - Jan 2024 (3 years)

Delivered exceptional customer service in a fast-paced aviation environment by responding to passenger enquiries and resolving issues with professionalism and empathy. Maintained calm, effective communication during high-pressure situations and collaborated with cross-functional teams to ensure a seamless customer experience.

SB

Front Desk Attendant

Soniaz Beauty

Jan 2019 - Jan 2020 (1 year)

Managed daily front desk operations including guest check-in, appointment scheduling, and customer enquiries, while maintaining accurate customer records and administrative documentation. Coordinated bookings, resolved customer concerns promptly, and ensured smooth reception operations with a welcoming guest experience.

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Science, Economics

Earned a B.Sc. in Economics from the University of Port Harcourt in 2018.

Tech stack

Software and tools used professionally

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