Muhammed Ahmed

I’m a customer-focused remote support professional and virtual assistant with hands-on experience in travel consultancy, front desk operations, and administrative assistance. I thrive in fast-paced environments where clear communication and quick resolution matter most.

At Dreamport/Asapticket (Remote, UAE), I served as a Travel Consultant & Sales Advisor, consulting clients on travel options and securing bookings. I promoted flights and packages to support sales targets, tailoring recommendations to customer needs and budgets.

Earlier, at Murtala Muhammed International Airport (Lagos), I worked as a Ticketing Agent, assisting passengers with flight bookings and travel inquiries while providing accurate information on schedules, fares, and requirements. Before that, at Marriott Hotel (Lagos), I handled reception and guest relations—managing reservations, check-ins, inquiries, and resolving complaints to maintain customer satisfaction.

I bring strong support skills across phone, email, chat, and WhatsApp, with experience using CRM systems, Google Workspace, and Microsoft Office to stay organized and responsive. I’m currently pursuing a B.Sc. in Computer Science and building on my certifications in travel consultancy and computer operations.