Ilegbodu Mercy
@ilegbodumercy
I support customers and administrative operations through accurate documentation, CRM updates, and reliable service.
NigeriaWhat I'm looking for
I currently support clients at Sabreworks Real Estate Investment Limited, responding to inquiries, maintaining property documentation, updating CRM records, and coordinating property viewings.
My customer service experience also includes Dana Airline, where I handled ticket reservations, checked travel documents, confirmed itineraries, completed check-ins, and issued boarding passes.
During my internship at First City Monument Bank, I filed customer transactions, prepared journals and registers, supported compliance records, and directed customers to the appropriate service channels.
I've also worked in sales and front-desk administration, recording inventory and sales, preparing reports, and attending to customer needs. I bring a Business Administration and Banking and Finance background, along with dependable organization, communication, and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sabreworks Real Estate Investment Limited
Jan 2024 - Present (2 years 8 months)
Responds to client inquiries via phone, email, and walk-ins, ensuring customer satisfaction. Maintains property listings and documentation, assists with onboarding and scheduling property viewings, and resolves service issues promptly.
Customer Service Agent
Dana Airline
Jan 2024 - Dec 2024 (11 months)
Made ticket reservations for passengers, verified travel documents, confirmed itineraries, completed flight check-ins, and advised on luggage restrictions.
Customer Service Assistant
First City Monument Bank
Jan 2020 - Dec 2021 (1 year 11 months)
Filed and documented customer transactions, prepared journals and registers, assisted in making records available for compliance, and directed customers to the right channels.
Sales Representative
Mibe & Son Electronics Co.
Jan 2017 - Dec 2018 (1 year 11 months)
Ensured implementation of company policies, monitored compliance, recorded inventories, prepared receipts, and recorded sales.
Front Desk Administrator
FC Reliant Care Laundry & Dry Cleaning Services
Jan 2016 - Dec 2017 (1 year 11 months)
Welcomed and attended to customers, recorded information, prepared tags, answered inquiries, and prepared monthly reports.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Business Administration
2025 -
Pursuing a Bachelor of Science in Business Administration, expected to complete in 2026.
The Polytechnic, Ibadan
Higher National Diploma, Banking and Finance
2021 - 2023
Earned a Higher National Diploma in Banking and Finance from 2021 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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