Adekunle Esther

I am a dedicated and empathetic Customer Service Representative with over 2 years of experience in resolving customer inquiries and enhancing satisfaction. My journey in customer service has equipped me with the skills to effectively manage customer relations, ensuring that each interaction is positive and productive. I thrive in fast-paced environments and am committed to improving customer retention through exceptional service.

In my role as a Flight Agent Customer Representative at Ptb Diamond Limited, I assisted passengers with flight bookings and provided crucial information regarding flight schedules and travel regulations. My ability to handle customer complaints with professionalism has resulted in high levels of customer satisfaction. Currently, at Mintox World, I resolve over 50 customer inquiries daily while maintaining a 95% satisfaction rating. I am passionate about using my skills to create meaningful connections with customers and contribute to team success.