At TELEPERFORMANCE — AIRBNB, I support international guests and hosts with urgent questions about property damage, reservations, and payments. I also act as a Subject Matter Expert across six operational teams, helping agents resolve process questions and meet monthly goals.
I coach agents and monitor performance to maintain a 0% Zero Tolerance Policy record across the teams I support. For complex account disputes and safety issues, I apply company policies and coordinate with Trust, Safety, and Claims.
At TENDERSINFO — EUCLID INFOTECH LTD., I researched international business directories and managed sales conversations for tender-information software. I also gave live online demonstrations and negotiated contract pricing and subscription terms.
At MAYVENT, I handled sales outreach for HRMS, recruitment, and compliance software, from market research through contract signing. I also followed up with corporate clients and helped onboard new sales associates.
