Heena Sachdev
@heenasachdev
Business Development Manager and team leader leveraging process improvement to drive growth, client satisfaction, and SLA-backed delivery.
IndiaWhat I'm looking for
I’m a Business Development Manager and team leader with 10+ years of experience managing operations, leading teams, and driving quality analysis across business domains. I specialize in process improvement, people management, business communications, managing projects, handling sensitive data, and resolving escalations with a strong focus on client satisfaction and delivery efficiency.
In my current role as a Strategic Account Manager, I act as the single point of contact for technical and non-technical queries, coordinate with cross-functional teams, and ensure seamless project execution while meeting SLA expectations. Previously, I grew revenue and built client networks as a Business Development Manager—negotiating contracts, conducting in-depth market research, and using tools like LinkedIn Sales Navigator and CRM/Zoho Social to advance leads through the sales cycle. Earlier, as a Data Processing Specialist (and acting team lead), I managed SLA/quality, coached new associates, and supported KPI-driven operations; I also earned awards including a Hall of Fame recognition for a key client project and “Simply Excellence” for single-handed team management and stakeholder updates.
Experience
Work history, roles, and key accomplishments
Strategic Account Manager
EClinicalWorks India Pvt Ltd
Apr 2025 - Present (1 year 3 months)
Manage strategic client relationships as the single point of contact for technical and non-technical escalations. Coordinate with development and project teams to drive resolution efficiency and ensure SLA-focused delivery.
Business Development Manager
Euroteck Environmental Pvt Ltd
May 2023 - Oct 2024 (1 year 5 months)
Led business growth by building client networks, researching market opportunities, and driving revenue through negotiations and deal closures. Managed sales pipeline activities and supported sales team performance while creating proposals and quotes for wastewater industry products.
Consolidated customer access to a unified platform for viewing NIQ data, supporting faster decision-making. Managed SLA/quality metrics, trained new associates, acted as team lead for 15 members, and supported database and client project harmonization work (including Mars).
Customer Support Executive
Unipath Solutions
Feb 2019 - Mar 2020 (1 year 1 month)
Provided troubleshooting and technical assistance to customers as an outsource, serving as the first point of contact for property maintenance and related issues. Escalated issues and concerns to senior management to support process improvement.
Handled international customer queries via online chat for Vodafone Shared Services in Ahmedabad. Served as an acting team lead, supported advisor resolution as a floor walker, and was selected as a subject matter expert (SME).
Supported analytics for major consumer brands and delivered comparative reporting, trend analysis, and brand studies for Nielsen engagements under strict deadlines. Produced KPI and performance insights, contributed to transition to BAU, and helped increase client revenue by $0.60M while working with platinum clients (Coke, PepsiCo, Unilever, Reckitt Benckiser).
Education
Degrees, certifications, and relevant coursework
D.A.V.V. University
Master of Business Administration, Marketing and Human Resources
Grade: 65%
Completed a Master of Business Administration (Marketing & HR) at D.A.V.V. University in 2017.
St. Paul Institute
Bachelor of Commerce, Commerce
Grade: 72%
Completed a Bachelor of Commerce at St. Paul Institute in 2014.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Heena?
You can contact Heena and 90k+ other talented remote workers on Himalayas.
Message HeenaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
