@vandanachauddhary
Business Development Manager at HDFC LIFE, where I developed proposals that increased project acquisition by 25%.
IndiaAt HDFC LIFE, I conducted competitor research that informed growth initiatives and developed tailored proposals and pitches that increased project acquisition by 25% within three months.
At Teleperformance, I supported international customer service operations, progressing from Customer Service Representative to Subject Matter Expert and Team Leader. I managed a team of 25+ advisors, monitored KPIs with Excel-based dashboards, and applied Six Sigma principles to improve workflows.
Work history, roles, and key accomplishments
HDFC Life
Apr 2026 - Present (6 months)
Conducted competitor research and developed tailored proposals, increasing client engagement by 15% and project acquisition by 25%. Enhanced strategic decision-making through data analysis, boosting revenue engagement by 20%.
Managed a team of 25+ customer service advisors in a live international support environment, ensuring training and quality. Achieved consistent green Service Level compliance and used Excel-based dashboards for KPI analysis and process improvement.
Led onboarding and training programs for new hires, supported team leads with KPI analysis, and communicated client updates. Implemented new processes and conducted performance data analysis to identify gaps and optimize workflows.
Provided real-time chat and call support for international customers and collaborated with teams to improve service responses. Consistently exceeded KPIs and maintained high CSAT scores.
Degrees, certifications, and relevant coursework
B.Tech, Electrical Engineering
Grade: 78.67%
Completed B.Tech in Electrical Engineering with a GPA of 78.67%.
XII Standard, General Studies
Grade: 85.80%
Completed XII Standard with a GPA of 85.80%.
Software and tools used professionally
IndiaYou can contact Vandana and 90k+ other talented remote workers on Himalayas.
Message VandanaSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Shinu Mathew
Team Lead Service Enablement, CIBT Visas PVT LTD
Balbir Singh
Senior Manager (Operations, Training, and Quality), IENERGIZER IT Services Pvt Ltd
Sheetal Sarfare
Senior Account Strategist, Endurance International Group (India)
Sarvesh Puri
Business Development Manager, SPC Management Services Pvt. Ltd.
Heena Sachdev
Strategic Account Manager, EClinicalWorks India Pvt Ltd
Yusuf Malubhoy
Region Process Manager, Maersk Global Service Centre
Sneha Sharma
Team Lead – Operations, Firstsource Solutions Limited
Pratip Dey Sarkar
Team Leader – Operations, Teleperformance Global Services Pvt. Ltd.
PRINCE MISHRA
Senior Customer Support Agent, Teleperformance
Vinay Jain
Senior Customer Care Representative, Teleperformance