Prince Mgcina
@princemgcina
Customer Service Representative with multi-industry experience delivering fast resolutions and exceptional customer care.
South AfricaWhat I'm looking for
I’m a customer service professional with a long track record of improving incident resolution and delivering exceptional customer satisfaction at MULTICHOICE CUSTOMER CARE. I also bring experience supporting customers through upselling and recommending products, services, and solutions aligned to their daily needs.
Beyond customer care, I’ve supported media and digital operations through archiving/retrieving content, downloading and uploading international highlights, and assisting with website streaming needs. I’ve also provided onboard internet assistance, technical support, and concierge-style guidance, and later handled daily delivery/collection work with strict adherence to road rules and a clean driving record.
Experience
Work history, roles, and key accomplishments
Provided onboard internet assistance and scheduling, along with technical support and island guide services. Supported shore excursions using maps and links with rotational coordinates.
Multimedia Specialist
SuperSport
Nov 2021 - Oct 2023 (1 year 11 months)
Managed multimedia operations by downloading and uploading international content for highlights packages and live streaming on mainframe servers and the Supersport website. Supported web viewing by implementing connections for a sport channel to the website.
Customer Service Representative
Multichoice Customer Care
Apr 2009 - Sep 2015 (6 years 5 months)
Provided customer service for Multichoice Customer Care, reducing incident frequency and resolving issues faster to improve customer satisfaction. Upsold and recommended client products, services, and solutions aligned to customers' daily needs.
Education
Degrees, certifications, and relevant coursework
Ardome Media
Call Centre Training, Call Centre Training
Completed Call Centre Training in 2008 via Ardome Media.
Ardome Media
Corporate Management, Corporate Management
Completed Corporate Management training in 2007 via Ardome Media.
Ardome Media
Project Management, Project Management
Completed Project Management training in 2005 via Ardome Media.
M-Net
Matric, Matric
Completed Matric in 2003 at M-Net.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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