Tshikanda Malitshi

I am an experienced and results-driven Customer Service professional with over 4 years of success across various industries including media, retail, education, and gaming. My expertise lies in client relationship management, team leadership, and complaint resolution. I am recognized for my customer-centric approach and clear communication skills, which allow me to thrive in high-pressure environments while delivering service excellence.

Currently, I serve as a Customer Service Advisor at Excellent Academic of Skill, where I provide front-line support to students and parents regarding academic programs and course information. My role involves resolving inquiries through multiple channels and assisting students with e-learning platforms. Previously, I managed customer service operations at Jambo Market and supervised front-desk operations at Canal+ Horizon, where I led teams and implemented service improvements.