SNSbahle Ngcobo
@sbahlengcobo
Dedicated customer service professional with a focus on efficiency.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in managing complex tasks under pressure. Currently, I work as a Customer Service Representative at CCI South Africa, where I excel in accurately processing customer orders and resolving issues to ensure high levels of customer satisfaction. My role involves collaborating with various departments to streamline operations and enhance the overall customer experience.
Previously, I served as a Training Facilitator and Customer Service Supervisor at Hollywood Bets Sportsbook, where I developed and implemented training programs that successfully onboarded new employees. My commitment to fostering a collaborative work environment has been instrumental in maintaining high service standards and achieving compliance targets. I am passionate about continuous self-improvement and empowering others, which drives my professional ethos.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CCI South Africa
Oct 2021 - Present (3 years 8 months)
Accurately processed customer orders, returns, and refunds, managing follow-ups with various couriers like Canada Post and UPS. Assisted customers with processing payments and updated profile information, liaising with other departments to solve problems under a First Call Resolution process.
Data Capturing
Hollywoodbets Sportsbook
Aug 2018 - Dec 2021 (3 years 4 months)
Conducted comprehensive reviews and analyses of football imports to ensure accuracy and minimize potential conflicts. Monitored price trends, facilitated bet placements, and assisted branch operations in verifying transactions and addressing customer inquiries, while performing regular audits to evaluate profit and loss.
Training Facilitator
Hollywoodbets Sportsbook
Jan 2018 - Aug 2018 (7 months)
Developed and delivered training programs to new and existing employees, ensuring adherence to company policies and compliance targets. Monitored processes and staffing levels to maintain high service standards, fostering a collaborative work environment through performance reviews and monthly feedback.
Customer Service Supervisor
Hollywoodbets Sportsbook
Jul 2016 - Dec 2017 (1 year 5 months)
Supervised and trained a team of customer service representatives, ensuring effective handling of inquiries and consistent meeting of compliance targets. Monitored service standards and staffing levels to optimize inquiry resolution, providing performance reviews and feedback to uphold corporate and ethical standards.
Education
Degrees, certifications, and relevant coursework
ALX South Africa
Virtual Assistant, Administration
2024 - 2024
Graduated with a certificate in V. A in Digital Age
PC Training & Business College
Certificate, Computer Literacy
Completed a program focused on fundamental computer skills. Gained proficiency in essential software applications and basic computer operations.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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