Mpho Mokou

Engaged and assisted customers via chat, email, SMS, and phone to answer inquiries and evaluate problems. Provided proper solutions, responded to customer needs, and followed up on calls.

Consulted with customers to resolve inquiries and complaints, ensuring high levels of satisfaction. Focused on selling products/services and updating databases with accurate information.

Specialized in customer service, handling diverse inquiries and resolving issues to enhance customer experience. Utilized product knowledge to support customers and contribute to increased company revenue through up-sells.

Provided technical support to customers, evaluating problems and offering appropriate solutions. Maintained customer satisfaction by addressing technical issues and updating relevant databases.

Managed fleet operations, ensuring efficient logistics and timely deliveries. Coordinated with drivers and reported on fleet performance to management.

Completed secondary education, achieving a Grade 12 (Matric) qualification. Developed foundational academic skills across various subjects.

Completed training in Inbound and Outbound Communication Skills. Gained proficiency in Microsoft Word and Excel, enhancing administrative and communication capabilities.