Guellor Kingombe

Facilitated the booking and reservation of flight tickets with precision, managing payments, refunds, and credits. Skillfully addressed complaints and escalations, assisting clients in meticulous trip planning. Streamlined online ticket booking processes and professionally managed Irregular Operations (Irops).

Communicated directly with hosts by managing and receiving calls via Salesforce, actively processing payments and handling escalations and complaints. Demonstrated empathy towards dissatisfied customers, ensuring their issues were resolved professionally. Delivered exceptional service to B2B clients by ensuring a smooth onboarding experience.

Delivered exceptional customer service for O2 clientele, consistently prioritizing customer satisfaction. Proficiently managed payment and billing concerns while adeptly addressing escalations. Collaborated closely with the complaints team to ensure a seamless customer experience.

Served as the primary point of contact for clients, ensuring continual customer satisfaction through adept handling of inbound calls, emails, and chats. Proficiently managed complaints, escalations, payment processing, and arranged payment agreements. Diligently met Key Performance Indicators (KPIs) in accordance with company standards.

Expertly managed technical inquiries via calls, emails, and chats, focusing on troubleshooting Fibre, ADSL, VoIP, and internet-related issues. Skillfully coordinated the dispatch of technicians and proficiently executed router setups for new business clients. Systematically raised and resolved tickets on Zendesk and Snow (ServiceNow).

Completed secondary education with a focus on foundational subjects. Achieved the Matric qualification, demonstrating readiness for further studies or entry into the workforce.