Open to opportunities

Pretty KUMARI

@prettykumari

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Results-driven sales and customer service professional with telecom technical support expertise.

Pakistan

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What I'm looking for

I seek a role blending sales and technical support in a collaborative company that values customer-centric solutions, growth, and clear career progression.

I am a results-driven sales and customer service professional with hands-on telecom technical support experience and a B.E. in Telecommunication Engineering. I consistently meet and exceed sales targets through strategic upselling, cross-selling, and personalized client consultations.

My background spans technical support, sales, and team leadership across telecom and media environments, where I handled installation, troubleshooting, and network configuration while maintaining high customer satisfaction and low downtime.

I excel at building client relationships, training team members, and collaborating with engineering teams to deliver tailored solutions; I bring a practical blend of technical proficiency and customer-centric sales strategy.

Experience

Work history, roles, and key accomplishments

Current

Sales and Customer Service Representative

Current

Datacrumbs

Sep 2024 - Present (1 year 6 months)

Deliver exceptional customer service and manage CRM-driven sales pipeline, consistently meeting monthly sales targets through cross-selling and upselling while training new team members.

Customer Relationship Management Sales CRM Upselling Cross Selling Customer Support Pipeline Management Microsoft Office

Technical Sales Representative

K.H Solutionz

May 2024 - Sep 2024 (4 months)

Specialized in selling telecom products and network solutions, exceeded sales targets through tailored consultations and built client relationships to drive repeat business.

Telecom Sales Consultation Network Solutions Routers Relationship Management Sales Strategy

Technical Support Engineer

Sybrid Private Limited

Feb 2024 - May 2024 (3 months)

Provided technical support for Storm Fiber broadband installations and troubleshooting, resolving complex connectivity and hardware issues to minimize downtime and improve retention.

Technical Support Broadband Troubleshooting GPON FTTH Connectivity Issues Customer Training Problem Solving

Team Manager (Part-Time)

Gao Tek Inc.

Nov 2023 - Feb 2024 (3 months)

Promoted from Technical Support Intern and led a team providing telecom and networking support, managing task allocation and issue resolution to maintain service quality.

Team Leadership Task Management Telecom Mentoring Time Management Technical Troubleshooting

Broadcasting and Communication Intern

FM 92.6

Jun 2023 - Aug 2023 (2 months)

Managed studio transmission, audio processing, and transmitter operations, coordinating live media and RF transmission tasks to ensure on-air quality.

Broadcast Engineering Audio Processing Transmission Operation

Intern

Civil Aviation Authority

May 2023 - Jun 2023 (1 month)

Supported aviation communication systems monitoring and maintenance, observing VHF/UHF and radar operations and ATC network safety procedures.

UHF RADAR ATC Communications Safety Procedures

Technical Intern

Pakistan Telecommunication Company Limited

May 2022 - Jul 2022 (2 months)

Observed and supported monitoring and maintenance of telecom networks including DSL, GPON, and FTTH installations, assisting in troubleshooting and infrastructure tasks.

Telecom GPON FTTH DSL Network Monitoring Installation Troubleshooting

Education

Degrees, certifications, and relevant coursework

Mehran University of Engineering and Technology

Bachelor of Engineering, Telecommunication Engineering

2019 - 2024

Completed a Bachelor of Engineering in Telecommunication Engineering with coursework and practical training in telecom networks, fiber optic systems, and network troubleshooting.