Hassan Cheema
@hassancheema
Experienced telecom engineering professional with Remote customer support experience
What I'm looking for
As a seasoned telecom engineering professional with over 7 years of experience, I have developed a strong reputation for resolving problems and improving customer satisfaction. My expertise lies in technical support, vendor sourcing, team building, and strategic planning. I am a forward-thinking individual with a persuasive communication style, always in pursuit of challenging tasks and unwavering dedication.
Throughout my career, I have worked with leading corporate companies, providing technical solutions to customers, developing strong relationships, and conducting training sessions. I have a proven track record of resolving problems, improving operations, and providing exceptional service. I am committed to continuous improvement, generating suggestions, and engaging in problem-solving activities to support teamwork.
I am a results-driven individual with a strong work ethic, always maintaining excellent attendance records and arriving on time. I am passionate about learning and growing in my profession, and I am eager to take on new challenges that utilize my skills and abilities to the benefit of both the company and myself.
Experience
Work history, roles, and key accomplishments
Technical Expert (Remote)
Autymate
Dec 2022 - Jul 2023 (7 months)
Provided technical support and solutions to customers, developed and maintained strong relationships with clients, and utilized excellent communication skills to resolve customer issues efficiently.
Network Resident Engineer
Wateen Telecom
Nov 2016 - Jul 2021 (4 years 8 months)
Provided assistance to several customers, saved capital by implementing cost-saving initiatives, and maintained excellent attendance record consistently arriving to work on time.
Customer Complaints Management
Ericsson
Feb 2014 - Jun 2014 (4 months)
Supervised customer complaints of all levels, provided technical solution of complaints, and extracted the stats using Web intelligence and Citrix.
RF Team Lead
Ericsson/Relacom
Sep 2013 - Feb 2014 (5 months)
Led RF optimization through drive testing, identified low power and faulty TRXs, and performed neighbor verification.
RF Drive Test Engineer
Huawei/Netkom
Jan 2011 - Apr 2013 (2 years 3 months)
Performed RF optimization through drive testing, identified low power and faulty TRXs, and checked for inter-site and intra-cell handover relation.
Education
Degrees, certifications, and relevant coursework
Hassan hasn't added their education
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