Looking for a job

Precious Okpu

@preciousokpu

Message

Proficient virtual assistant with a passion for customer service.

Nigeria

Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a dedicated professional with a strong background in customer service and administrative support. Over the past three years, I have excelled as a Customer Care Representative at Naturally Africa, where I achieved a remarkable 90% customer satisfaction rate. My role involved resolving inquiries and complaints through various communication channels, which honed my problem-solving skills and ability to work under pressure. I take pride in my commitment to delivering exceptional service and optimizing workflow for businesses.

Currently, I am expanding my expertise as a Virtual Assistant at ADRE CLUB, where I manage client calendars, conduct online research, and assist with social media management. My experience in handling data entry and financial operations has further strengthened my organizational skills. I am passionate about leveraging technology and project management tools to enhance efficiency and ensure seamless operations for my clients.

Experience

Work history, roles, and key accomplishments

Cold caller&Customer care Representative

TIMCA media

Jan 2024 - Apr 2025 (1 year 3 months)

Cold caller & customer service rep at TIMCA Media. Handled client outreach, resolved inquiries, and supported sales. Assisted with project management tasks and created graphics for marketing. Strengthened communication, multitasking, and problem-solving skills while driving results across departments.

Communication Skills Sales Project Management Customer Service Graphic Design

Virtual Assistant

ADRE CLUB

Oct 2023 - Jan 2025 (1 year 3 months)

Managed client calendars and communications, conducted online research, and handled data entry. Assisted with social media management and financial operations, ensuring efficient workflow and timely task completion using project management tools.

Research Data Entry Social Media Management Client Communication

Customer Care Representative

Naturally Africa

Jun 2020 - Jul 2023 (3 years 1 month)

Delivered exceptional customer service by resolving inquiries, complaints, and requests through various channels, achieving a 90% customer satisfaction rate. Collaborated with teams to improve service efficiency by 20% and contributed to a 25% revenue increase through upselling.

Customer Service CRM Systems Problem Solving Communication Team Collaboration Upselling

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistance

2024 - 2024

Participated in a short-term program focused on Virtual Assistant skills, enhancing capabilities in administrative support, client management, and digital communication.

Delta State Polytechnic

OND, Computer Science

2017 - 2019

Completed an Ordinary National Diploma (OND) in Computer Science, focusing on foundational programming skills, software development, and computer systems.