Open to opportunities

Precious Okeke

@preciousokeke2

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Customer Support and Administrative Professional focused on CRM-led customer care and lead qualification.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can handle inbound/outbound inquiries, manage CRM records, schedule appointments, and resolve issues quickly—collaborating to drive retention and qualified leads while maintaining a high service standard.

I’m a highly motivated, customer-focused Customer Support and Administrative Professional with over three years of experience delivering exceptional service in remote and fast-paced environments. I specialize in inbound and outbound communication, resolving issues with professionalism and empathy, and maintaining high customer satisfaction.

In my roles as a Customer Care Representative and Customer Engagement Specialist, I’ve managed multi-channel customer interactions, scheduled consultations and appointments, and kept CRM records accurate and up to date. I’ve also handled over 20 inbound and outbound customer interactions daily, generating and qualifying sales leads through proactive engagement.

I enjoy building long-term client relationships through consistent follow-up, referrals, and clear communication. With strong administrative support skills—data entry, documentation, calendar and inbox management—and certifications in CRM, innovative marketing, and virtual assistance, I bring a dependable, organized approach to helping businesses grow through exceptional client experience.

Experience

Work history, roles, and key accomplishments

Customer Engagement Specialist

CvTOCAREER

Oct 2025 - Jun 2026 (8 months)

Managed inbound and outbound client communications, resolved customer complaints and inquiries, and provided accurate information about services. Scheduled consultations and maintained CRM records and client follow-ups to generate referrals and improve client experience.

Customer Support Outbound Communications Appointment Scheduling CRM Management Complaint Resolution CRM Referrals Follow up Data Entry Calendar Management

Customer Care Representative

Netreach Digital Marketing Firm

Sep 2024 - Sep 2025 (1 year)

Handled inbound and outbound customer interactions, generated and qualified sales leads, and scheduled appointments for prospective clients. Educated customers on products and services while managing customer records and follow-ups in CRM systems.

Inbound and Outbound Customer Service Appointment Scheduling CRM Systems Follow up Data Entry Customer Service Conflict Resolution

Customer Care Representative

International Studies

May 2023 - Aug 2024 (1 year 3 months)

Responded to customer and prospective student inquiries via phone, email, social media, and virtual platforms. Guided applicants through education opportunities and application procedures, maintained accurate databases, and worked with recruitment teams to improve response time and satisfaction.

Customer Support Social Media Support Prospective Student Consultation Database Management Problem Solving

Virtual Assistant (Remote)

Freelance

Jan 2022 - Mar 2023 (1 year 2 months)

Provided remote executive and administrative support, managing calendars, appointments, and email communications. Conducted online research and prepared reports, performed data entry, created presentations and spreadsheets, and supported customer/client engagement and project task coordination.