Open to opportunities

Precious Obi

@preciousobi

Message

Customer service specialist driving satisfaction, resolution rates, and relationship growth.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can improve satisfaction and loyalty, use feedback-driven strategies, and grow into leadership responsibilities.

I am a customer service specialist with proven success improving satisfaction and first-call resolution through clear communication, problem-solving, and relationship management. At Ecolion Housing Ltd. I boosted customer satisfaction by 50% and implemented strategies that improved first-call resolution rates by 35%.

I bring sales management experience from Vionix LLC, where I converted leads, managed high call volumes, and maintained dealer relationships, and administrative support experience from McLauren Enterprises. I focus on using customer feedback and measurable processes to increase loyalty and business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Ecolion Housing Ltd.

Jan 2023 - Present (3 years 1 month)

Resolved customer complaints and clarified issues, driving a 50% increase in customer satisfaction and implementing strategies that improved first-call resolution rates by 35%. Managed information databases and represented the team at real estate conferences.

Customer Service Complaint Resolution Call Resolution Customer Satisfaction Relationship Management

Customer Service/Sales Manager

Vionix LLC

Jan 2020 - Dec 2022 (2 years 11 months)

Built nationwide dealership relationships, managed high-volume inbound leads, and converted quotes to sales while organizing contractual documents and introducing improved customer service procedures.

Account Management Contract Management Customer Service Team Leadership Upselling

Executive Secretary Intern

McLauren Enterprises

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted senior staff with scheduling, meetings, and travel arrangements and conducted research to prepare reports on company operations and industry trends.