Open to opportunities

Oma Nvene

@preciousnvene

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Customer Service Representative with 5+ years of experience in leadership and FinTech solutions.

United States

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What I'm looking for

Seeking a role where I can leverage my customer service expertise to enhance client experiences and contribute to organizational success.

As a dedicated Customer Service Representative with over five years of experience, I have honed my skills in leadership, team collaboration, and delivering exceptional customer experiences. My professional journey includes roles at The Coordinating Center, MBI Health Services, and Our Care Inc., where I consistently exceeded customer satisfaction targets and developed robust feedback mechanisms to enhance service delivery.

I excel in using tools like CRM, Zoho, Zendesk, and Microsoft Office Suite to manage client relationships and resolve inquiries efficiently. My ability to analyze problems, think critically, and provide innovative solutions has allowed me to drive customer loyalty and contribute to organizational growth.

With a strong educational foundation in Law from Enugu State University of Science and Technology, I am passionate about aligning my skills with organizational goals to deliver value in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

The Coordinating Center

Aug 2023 - Present (1 year 9 months)

As a Customer Service Representative, I handle inbound and outbound calls, ensuring customer satisfaction above 95%. I manage over 250 key customer accounts, escalate issues for resolution, and provide monthly reports to management on customer complaints. I also coordinate team members to meet service level agreements and achieve targets.

Customer Service CRM Communication Problem Solving Team Coordination Reporting Customer Satisfaction Microsoft Office Zendesk

Customer Service Representative

MBI Health Services

Jan 2022 - Jul 2023 (1 year 6 months)

In my role at MBI Health Services, I managed inbound and outbound communications, ensuring timely resolution of customer issues. I maintained positive relationships with clients and provided detailed reports on customer interactions and complaints to management.

Customer Relations Management Communication Reporting Problem Solving CRM Team Management Customer Satisfaction Microsoft Office Zendesk

Customer Service Representative

Our Care Inc.

Nov 2019 - Jan 2022 (2 years 2 months)

At Our Care Inc., I promoted and sold products while responding to customer inquiries through calls and emails. I coordinated customer satisfaction surveys and provided management with reports on customer complaints and feedback, driving improvements in service delivery.