Open to opportunities

Stephanie Ishiguzo

@stephanieishiguzo

Message

Entry-level customer support representative skilled in Zendesk workflows and empathetic, SLA-driven service.

United States

Message

What I'm looking for

I seek a customer-focused support role where I can use Zendesk workflows, grow technical escalation skills, improve CSAT, and work within a collaborative team culture.

I am an entry-level Customer Support Representative focused on delivering empathetic, accurate support across email, live chat, and phone channels.

I have hands-on practice with Zendesk-style ticket workflows, SLA tracking, priority management, and Tier 1 technical escalation, consistently adhering to processes while adapting to customer needs.

Through scenario-based training I have demonstrated calm de-escalation with hostile customers, efficient real-time chat support, clear phone troubleshooting, and detailed internal documentation for engineering handoffs. I am eager to grow within a support team while improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Self-Study / Simulated Experience

Delivered simulated multi-channel customer support in Zendesk-style scenarios, resolving issues within SLA and achieving ~70% first-contact resolution and 95% SLA adherence while improving customer satisfaction through de-escalation and clear communication.

Zendesk Email Support Live Chat Phone Support SLA Management Customer Escalation