Oluwaseun Akinmoladun

I am a customer-focused professional with over five years' experience in healthcare, insurance, and administrative support, delivering empathetic, efficient, and solutions-oriented service.

I manage high volumes of inquiries across phone, email, and chat, maintain accurate EHR records with HIPAA compliance, and leverage CRM systems to document and resolve issues. I have conducted trend analysis and generated reports to drive quality improvements and collaborated with cross-functional teams to streamline processes. I am currently pursuing an M.S. in Computational Data Analytics at Georgia Tech to bring stronger data-driven insights to customer operations.

I thrive in remote and hybrid settings where I apply active listening, conflict resolution, and process-improvement skills to boost satisfaction and retention. I volunteer as an intake coordinator supporting immigrant integration, reflecting my commitment to empathetic service and community impact.