Open to opportunities

Matthew Ojo

@matthewojo1

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Customer-focused Customer Service Representative with 7+ years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and team collaboration, where I can contribute to process improvements and enhance the customer experience.

I am a dedicated Customer Service Representative with over 7 years of experience in delivering exceptional support across various channels including phone, email, and chat. My expertise lies in resolving complex customer issues with empathy and professionalism, ensuring that each interaction reflects my commitment to high-quality service. I have a proven track record of exceeding service-level targets and maintaining data integrity in CRM platforms like Salesforce and Zendesk.

Throughout my career, I have consistently demonstrated my ability to manage high-volume service queues while adapting to fast-paced environments. My role at Atlas Healthcare Partners has allowed me to refine my skills in complaint resolution and cross-team collaboration, where I successfully reduced operational errors by 35% through effective communication and process improvements. I am passionate about contributing to a positive team culture and continuously seeking ways to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Atlas Healthcare Partners

Dec 2022 - Present (2 years 8 months)

Delivered responsive support to 50+ customers weekly through phone, email, and chat regarding scheduling, billing, and service inquiries. Maintained a high level of data integrity across 1,500+ records in Salesforce and Zendesk, achieving 98% accuracy. Liaised with field teams to attach detailed service protocols to tickets, helping reduce operational errors by 35%.

Customer Support Salesforce Zendesk Data Integrity Communication Problem Solving Customer Relationship Management Billing Scheduling Service Protocols

Customer Service Specialist

Vitality Health

May 2020 - Nov 2022 (2 years 6 months)

Assisted customers with account inquiries, plan changes, and product updates across phone, email, and live chat platforms. Managed customer records and documentation in Salesforce and Zendesk, maintaining 98% accuracy in data entry. Collaborated with internal teams to coordinate service specifications for new and existing accounts.

Customer Service Account Management Salesforce Zendesk Data Entry Cross Functional Collaboration Onboarding Customer Satisfaction

Chat Support Representative

MedPro Group

Dec 2018 - Apr 2020 (1 year 4 months)

Fielded and resolved 60+ customer calls daily with empathy, attention to detail, and efficiency. Resolved 92% of incoming issues independently using internal tools and a comprehensive knowledge base. Maintained audit-ready CRM records while supporting complex account documentation and billing workflows.

Chat Support CRM Process Improvement Mentoring Customer Feedback Account Management

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Science

Obtained a Bachelor of Science degree. The curriculum provided a strong foundation in scientific principles and methodologies. Developed critical thinking and problem-solving skills applicable to various fields.