Kayode Akintade

As a seasoned customer service professional with over 6 years of experience in telephone-based customer support, I excel in sales, technical assistance, and client care. With a proven track record of maintaining a positive and results-driven attitude, I am adept at analyzing case files and utilizing databases to streamline inquiry responses. My expertise in leading customer service software and conflict resolution techniques enables me to effectively de-escalate conflicts and alleviate stressors.

Throughout my career, I have demonstrated a strong commitment to upholding the highest standards of professionalism, ethics, and regulatory compliance. My exceptional communication skills and ability to foster active communication have allowed me to serve diverse patient needs and coordinate with healthcare services. I am now seeking to leverage my skills in a managerial role to drive exceptional customer satisfaction and operational success.

With a strong educational background in Mass Communication from Lagos State University, I possess a unique blend of technical and interpersonal skills that enable me to thrive in fast-paced environments. My experience in sales support and senior customer service roles has equipped me with the expertise to supervise teams, streamline processes, and cultivate long-term business partnerships.