favour Osynachukwum

I’m a Customer Support Specialist and Virtual Assistant with experience managing customer inquiries through email and live chat, while keeping communication fast, professional, and accurate. I’m highly organized and detail-oriented, focused on resolving issues efficiently and protecting confidentiality.

In my freelance remote roles, I’ve managed 30–50+ customer emails daily, provided live chat support, and handled scheduling, calendar management, and reminders to keep clients and internal teams on track. I also created and edited content to improve clarity and engagement, and I optimized inbox organization and communication workflows.

Along the way, I improved response times by 20% and enhanced workflow efficiency, while generating reports on customer interactions and satisfaction metrics. I’m comfortable with administrative coordination, time management, and data-related tasks, and I bring a problem-solving mindset to every support workflow I touch.