Precious Adeyemi
@preciousadeyemi
Customer service and administration professional with 4+ years’ experience delivering accurate service and policy support under pressure.
United KingdomWhat I'm looking for
I’m a motivated, adaptable professional with over four years’ experience in customer service, administration, and policy management. I deliver clear, accurate information across calls, emails, and webchat while maintaining professionalism under pressure.
Across my roles, I’ve consistently handled high-volume workloads and met targets for policy renewals, complaint resolution, and call handling. I also take ownership of accurate data handling, ensuring transactions, policy changes, and refunds are processed correctly.
Working with customers and teams is where I thrive. I’ve collaborated effectively with colleagues and external partners, while also working independently to achieve organisational objectives—always with a strong focus on customer satisfaction and compliance, including data protection policies.
I bring strong IT and administrative capability, including proficiency in Microsoft Office, CRM systems, fast data entry, and handling confidential information. After a career break for personal development (2023–2025), I’m ready to return to full-time work in a customer service or administrative role within the Civil Service.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
FIS
Jun 2022 - Oct 2022 (4 months)
Assisted customers with refunds, replacements, and lost or stolen card issues. Ensured compliance with data protection policies while maintaining service quality.
Customer Service Advisor
B&Q
Dec 2021 - Mar 2022 (3 months)
Handled inbound and outbound customer queries via phone, email, and webchat. Processed refunds, returns, and order amendments accurately and supported sales by upgrading customer accounts.
Support & Care Worker
Various Roles
Jan 2019 - Jan 2021 (2 years)
Provided mobility support, personal care, and companionship as part of varied care roles. Worked alongside healthcare professionals to support quality care delivery.
Customer Service Advisor
Concentrix
May 2020 - Aug 2020 (3 months)
Resolved customer account queries and processed payments for Scottish Gas. Handled complaints efficiently and maintained a professional, customer-focused approach.
Customer Service Advisor
Teleperformance
Feb 2020 - May 2020 (3 months)
Managed insurance policies including renewals and cancellations, maintaining high customer satisfaction. Met performance targets while handling customer needs professionally.
Receptionist
Circle of Fame Magazine
Mar 2018 - Jan 2020 (1 year 10 months)
Managed calls, bookings, and front-of-house reception duties while ensuring a professional visitor and customer experience. Handled confidential information responsibly.
Education
Degrees, certifications, and relevant coursework
Kelvin College
Health & Social Care course, Health & Social Care
2019 -
Completed a Health & Social Care program at Kelvin College in 2019.
Eastbank Academy
National 5 Qualifications, National 5
2017 -
Completed National 5 qualifications at Eastbank Academy in 2017.
Availability
Location
United KingdomAuthorized to work in
Job categories
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