Mark Murphy

Provided customer support as a Customer Service Advisor, handling enquiries via available communication channels.

Served as a primary point of contact for customers, providing professional support throughout the claims process via phone and email. Recorded and updated customer information and claim documentation in internal systems to ensure protocol compliance and data integrity.

Handled inbound calls for technical issues from BT customers and booked engineers for faults at customers' premises. Provided updates on external issues through checks and arranged call backs after gathering the required information.

Monitored residents' mental health and drug use and used CCTV to provide footage when requested by management or police. Performed CPR when required and supported residents with benefits, accommodation, and managing challenging behaviours.

Worked as a Bank Worker at Centenary House, supporting residents with accommodation and benefits access. Monitored mental health and drug use and performed CPR when required in overdose cases.

Responded immediately to emergencies while remaining calm and professional under pressure. Secured premises by inspecting, patrolling, and monitoring CCTV, and produced shift incident reports for management and emergency services.

Handled high volumes of inbound calls with accuracy and efficiency, logging call details and customer information in secure systems. Processed complaints professionally, building customer trust to improve retention.

Completed a Media Techniques course covering media industries, researching/recording/presenting information, and journalism and production techniques (radio and print). Included units on radio journalism, commercial radio production, and sound recording techniques.

Studied AQA Mathematics at A-Level level from September 2005 to June 2006.

Studied History, Politics, English, and Social Environmental Studies, with grades listed as C for Politics/English/History and B for Social Environmental Studies.