Open to opportunities

Precious Adeoluwa

@preciousadeoluwa

Message

Customer Support Representative with 3+ years helping customers resolve issues and deliver satisfaction remotely.

Nigeria

Message

What I'm looking for

I’m looking for remote customer support opportunities where I can resolve inquiries quickly, handle complaints with care, maintain accurate CRM records, and consistently meet quality and response-time targets to keep customers satisfied.

I’m a customer-focused Remote Customer Support Representative with 3+ years of experience delivering support in remote and in-person environments. I handle customer inquiries via phone, email, and live chat, resolve issues in a timely and professional manner, and keep accurate records of customer interactions and transactions.

I’m skilled in complaint resolution, customer relationship management (CRM), order processing & tracking, and returns & refund management. I proactively escalate complex issues to the appropriate teams or departments, follow up to ensure prompt resolution, and consistently meet service quality and response-time targets while delivering a positive customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Shopeasy Online Store

Jan 2024 - Present (2 years 6 months)

Answered customer inquiries via phone, email, and live chat, resolving complaints and providing effective solutions. Processed orders, returns, and refunds, maintained detailed interaction records, and escalated complex issues for prompt follow-up.

Sales Assistant

Supermarket

Jan 2022 - Jan 2023 (1 year)

Assisted customers with product inquiries and locating items while processing sales transactions accurately. Monitored stock levels and maintained a clean, organized store environment to support daily sales targets.

Customer Support Transactional Sales Time Management Attention To Detail Team Collaboration

Remote Customer Support Representative

Emmanuel Park

Jan 2021 - Jan 2022 (1 year)

Provided remote customer support via email and live chat, responding to inquiries and resolving issues in a timely manner. Maintained accurate records of customer interactions and escalated complex cases to the appropriate team.