Open to opportunities

Justyna Sliwka

@justynasliwka

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Customer-focused professional with 10+ years' experience in service.

United Kingdom

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What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth.

I am a customer-focused professional with over 10 years of experience in customer service, administration, and retail management. My career has been built in fast-paced environments where I have honed my skills in CRM tools such as Salesforce, NetSuite, and Shopify. I pride myself on my strong communication abilities, conflict resolution skills, and multitasking capabilities, which enable me to handle high call volumes and resolve complex issues effectively.

Currently, I work as a Customer Service Advisor at OKA Direct Ltd, where I manage up to 100 customer interactions daily, ensuring CRM accuracy and supporting complaint escalations. My previous roles have included supervisory positions where I led store operations, trained staff, and maintained high standards of service and compliance. I am passionate about delivering exceptional service and contributing to high-performing teams, and I am always looking for ways to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

OKA Direct Ltd

Jun 2022 - Present (3 years)

Handled up to 100 daily customer interactions via phone and email, resolving queries, processing orders/returns, and maintaining CRM accuracy. Supported complaint escalation and assisted management with administrative tasks, utilizing Shopify for order tracking and customer issue resolution.

Customer Service CRM Shopify Order Processing Data Entry Email Communication Phone Support

Supervisor

White Stuff Ltd

Sep 2021 - Present (3 years 9 months)

Led store operations and deputized for the manager, ensuring smooth daily functioning. Supported team performance, provided training, and managed visual merchandising to enhance customer experience.

retail management Team Leadership Training Visual Merchandising Performance Management

Keyholder / Sales Assistant

Fat Face Ltd

Aug 2019 - Present (5 years 10 months)

Managed store opening/closing procedures, handled tills, and managed cash. Trained staff and maintained display and compliance standards to ensure a well-organized and compliant retail environment.

Keyholder Sales Staff Training Retail Operations Compliance Visual Merchandising

Barista / FOH Assistant

Rinkoff's Bakery

Jul 2016 - Present (8 years 11 months)

Delivered efficient service in a high-volume café environment, ensuring customer satisfaction during peak periods. Handled transactions accurately and assisted with various front-of-house duties.

Customer Service Food Service

General Manager

Niecodzienna Bistro

Jan 2015 - Present (10 years 5 months)

Oversaw all restaurant operations and managed events for over 150 guests, ensuring seamless execution. Recruited and trained staff, and managed compliance and budgeting to optimize business performance.

Event Planning Recruitment Training Budgeting Compliance Operations Management

Assistant Manager

Grycan Ice Cream & Coffee

Oct 2013 - Present (11 years 8 months)

Led the team during shifts, ensuring high service standards and efficient operations. Managed stock levels and maintained product quality to enhance customer satisfaction.

Team Leadership Stock Management Customer Service Quality Control Retail Operations

Education

Degrees, certifications, and relevant coursework

TQUK

Level 2 Diplomas, Event Planning & Retail Operations

Completed TQUK Level 2 Diplomas in Event Planning and Retail Operations, gaining foundational knowledge in both fields. Developed skills essential for coordinating events and managing retail environments effectively.

Complex of Gastronomy & Trading HS

Hospitality Management, Hospitality Management

Studied Hospitality Management at Complex of Gastronomy & Trading HS in Poland. Gained comprehensive knowledge of hospitality operations, including service standards, management principles, and guest relations.