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Pratik Lokhande

@pratiklokhande

Message

I build e-commerce operations, customer experiences, and scalable business workflows.

India

Message

What I'm looking for

I'm looking to lead operations, e-commerce, customer experience, or business growth initiatives where I can build scalable workflows, develop teams, improve customer satisfaction, and use digital and AI tools to strengthen business performance.

I've led e-commerce, customer service, sales, and business operations across India and Kuwait, progressing from Sales Executive to Head of E-Commerce and Head of Customer Service at Home & Garden Nursery. I managed Shopify operations, fulfillment, inventory, vendor relationships, promotions, and digital sales reporting.

I built and led an 8+ member customer service team, created SOPs, launched a loyalty program, and improved customer satisfaction and retention. I was selected as Best Employee of the Year 2021 among 100+ employees.

Through Pratik Enterprises, I direct operations, budgeting, procurement, compliance, customer experience, digital marketing, and DSA loan-processing workflows. My BFSI experience includes maintaining 100% audit compliance with zero findings as Branch Manager at IIFL Gold Loan.

Experience

Work history, roles, and key accomplishments

Current

Operations & Business Management Consultant

Current

Pratik Enterprises

Jan 2023 - Present (3 years 10 months)

Directs overall business operations, workflow design, financial budgeting, customer experience, procurement, compliance, and vendor relations across multi-venture initiatives. Architected business workflows, web presence, and operational systems using WordPress, CRM platforms, and AI-powered automation tools to boost efficiency and reduce reliance on third-party agencies.