Open to opportunities

Pinky Mishra

@pinkymishra

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Dynamic e-commerce operations consultant with 10 years of experience.

India

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What I'm looking for

I seek a role that fosters innovation and allows for impactful operational improvements.

I am a results-driven E-commerce Operations Consultant with a decade of experience in managing and optimizing e-commerce platforms. My expertise lies in streamlining operations, enhancing customer satisfaction, and driving significant business growth. I have a proven track record of increasing productivity by three hours daily and reducing costs by up to 40% in just one year. My innovative solutions and cross-functional collaboration have led to revenue growth of up to 300%.

Throughout my career, I have successfully held various roles, including Head of E-commerce Operations and E-commerce Consultant. At Bird Eye India, I led a 25% increase in sales within my first quarter by optimizing storefronts on platforms like Shopify and Amazon. My analytical skills have enabled me to improve inventory turnover by 20% and achieve a 98% satisfaction rate in order fulfillment. I am passionate about leveraging data analytics to drive operational efficiency and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

E-commerce Consultant - Liquidation

Gaui Lifestyle

Oct 2023 - Dec 2023 (2 months)

Identified loss making avenues worth 1.25 Crores within 3 months and implemented solutions to contain losses. Established sales mechanisms to clear inventory worth 40 Lakhs through alternative channels and streamlined vendor repayments.

Inventory Management Vendor Relations Sales Data Analysis

Head of E-commerce Ops

Bird Eye India

Sep 2023 - Oct 2023 (1 month)

Led a 25% increase in sales by optimising storefronts on Shopify and Amazon. Reduced order handling time by 40% and improved inventory turnover by 20% through data analytics and quality control measures.

Sales Growth Data Analytics Vendor Management Process Optimization Quality Control Performance Metrics

Concierge Ops Manager

ISANO Connect

May 2022 - Sep 2023 (1 year 4 months)

Improved operational efficiency by 90 minutes per client through automation, serving 3x more clients. Maintained a high client satisfaction rate and cultivated relationships with local vendors.

Operations Automation Tools Vendor Relations Process Mapping Data Analysis Customer Experience

Head of Admin Ops

The Narayana Group

Dec 2014 - Apr 2022 (7 years 4 months)

Scaled up branches from 3 to 19 by leading a team of admins. Analyzed feedback data to identify issues and implemented SOPs for record-keeping with high accuracy.

Team Leadership Scaling Data Analysis SOP Development Conflict Resolution Process Improvement

Admin Intern (Data Entry Ops)

The Narayana Group

Dec 2014 - Jan 2015 (1 month)

Filed compliance data for branch opening and transitioned databases to SAP ERP for better cross-platform usage. Assembled sales data for reporting.

Data Entry Compliance SAP SQL Sales Reporting Database Management Data Analysis

Admin Assistant (Data & HR Ops)

The Narayana Group

Dec 2014 - Dec 2014 (0 months)

Sourced and reviewed profiles to fulfill job roles and created Excel templates for performance tracking. Consolidated data for reporting to HR and management.

Recruitment Data Management Excel Performance Tracking Reporting HR Operations Compliance Data Entry

Education

Degrees, certifications, and relevant coursework

Calcutta University

Bachelor of Journalism and Mass Communication, Journalism and Mass Communication

2011 - 2014

Activities and societies: Served as Campaign Manager for the Garbage Free India initiative, promoting environmental awareness and community engagement.

Completed a Bachelor of Journalism and Mass Communication, focusing on media studies, communication theories, and practical journalism skills. Developed a strong foundation in reporting, editing, and multimedia production.