Open to opportunities

Prashaanth Rao

@prashaanthrao

Message

I keep mission-critical banking applications stable through L2/L3 production support.

Malaysia

Message

What I'm looking for

I'm looking to strengthen system reliability and operational efficiency in a technology-driven organization, supporting mission-critical applications, managing high-severity incidents, and delivering service excellence.

I've supported mission-critical banking platforms for Encora Technologies, CIMB Bank, Standard Chartered Bank, DXC Technology, and Maybank, resolving complex production incidents and keeping applications reliable.

As an L3 Application Support Lead at Encora, I serve as the highest escalation point for Java-based production issues, lead root cause analysis, optimize SQL and system performance, and coordinate incident resolution within SLA timelines. I've also supported enterprise middleware, ETL processes, Snowflake operations, UAT verification, and deployment monitoring.

Across 14+ years in banking and enterprise environments, I've led support teams, automated batch operations with Unix scripts, managed high-severity incidents, and supported systems across Java, .NET, Oracle, DB2, SQL Server, Azure, Docker, and Kubernetes.

Experience

Work history, roles, and key accomplishments

L3 Application Support Lead

ENCORA Technologies Sdn. Bhd.

Jul 2024 - Dec 2025 (1 year 5 months)

Serve as the highest escalation point for complex production incidents and application support issues. Perform root cause analysis for high-severity incidents and implement long-term technical solutions.

Application Support Incident Management Root Cause Analysis Java SQL JBoss Apache ETL Snowflake UAT

Senior L2 Application Support Lead

Avensys Consulting Sdn. Bhd.

Jun 2021 - Jul 2024 (3 years 1 month)

Provided L2 application support for banking systems including remittance and payments platforms. Supported core banking integrations using AS400 technologies including RPG, RPGLE, and COBOL400.

Application Support AS 400 RPG IIS Apache JBoss Azure Python SQL Server UAT

Support Specialist Lead

Capgemini Services Malaysia Sdn. Bhd.

Jul 2019 - May 2021 (1 year 10 months)

Resolved complex L2 application incidents within global banking systems. Performed root cause analysis and incident trending to reduce recurring system issues.

Application Support Incident Management Root Cause Analysis Java Apache Tomcat Azure SQL Azure Data Factory Kubernetes Docker Performance Monitoring

Senior Application Support / IT Lead

Infinite Computer Solution Sdn. Bhd.

Jun 2017 - May 2019 (1 year 11 months)

Led application support teams responsible for banking system production environments. Managed incident management processes and coordinated troubleshooting with vendors.

Application Support Incident Management ETL Snowflake SaaS Technical Documentation UAT

Senior Application Operation Analyst / Team Leader

Infinite Computer Solution Sdn. Bhd.

Jun 2014 - May 2017 (2 years 11 months)

Led a team of six application support analysts responsible for banking production systems. Managed daily batch operations and monitored banking system performance.

Application Support Team Leadership Batch Operations CMDB Incident Management

IT Application Support

Malayan Banking Berhad

Sep 2012 - May 2014 (1 year 8 months)

Provided technical support for banking applications across Maybank branch networks. Supported RBS banking systems using SQL Server, DB2, and Oracle databases.

Application Support SQL Server Oracle Linux Troubleshooting